1st lesson on location ROC Nijmegen

Welcome!

1 / 15

Slide 1: Slide

EngelsMBOStudiejaar 1

This lesson contains 15 slides, with interactive quizzes, text slides and 1 video.

Lesson duration is: 45 min

Items in this lesson

Welcome!

Slide 1 - Slide

Write down, please!

Slide 2 - Open question

Let's chat!

Sit in groups of two
Talk about bad experiences you had with companies
In English, please
+-5 minutes
Please let me know if you're done

Slide 3 - Slide

Let's look back

What did you talk about?
Was there something that was difficult for you?
Anything you would like to practice in the future with Klaas?

Slide 4 - Slide

What are we going to talk about?

Taking care of angry customers

Slide 5 - Slide

But how?

- Listen closely to the video

- I will ask a few questions after the video

- Write down difficult words while listening please

Slide 6 - Slide

Slide 7 - Video

What's next!

- Any difficult words?

Slide 8 - Slide

What was important according to the woman giving the tips?

Slide 9 - Mind map

Enough listening!

- Let's get to work!

- Dealing with angry customers

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

Slide 13 - Slide

What do you think of this lesson?

😒🙁😐🙂😃

Slide 14 - Poll

Slide 15 - Slide

1st lesson on location ROC Nijmegen

Items in this lesson

Slide 1 - Slide

Slide 2 - Open question

Slide 3 - Slide

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Slide

Slide 7 - Video

Slide 8 - Slide

Slide 9 - Mind map

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

Slide 13 - Slide

Slide 14 - Poll

Slide 15 - Slide

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