P2 week 7 mbo plus task

• Engels
• MBO
• Studiejaar 1

P2 week 7 

This week and the next we are going to deal with 

mbo Plus Tasks Unit 2

pages 90 - 96. 

Today we are going to read a text about 

customer service representatives. 

The main objective 

of this lesson is 

understanding words 

in 

their context. 

What is context ? 

Answer on the next slide.

Het hoofdoel 

van deze les is 

woorden begrijpen 

in 

hun context. 

Wat is context ? 

Antwoord op de volgend dia.

Wat is context ?

I went to the bicycle repair shop because I had ...

1. a headache
2. a toothache
3. a puncture
4. a heart attack

3 words you probably know are out of context

I went to the hospital to see ...
(2)

1. a dog
2. a document
3. a doctor
4. an ophtalmologist

2 words you probably know are out of context 

a doctor is definitely a word in the right context 

and the strange word might as well be ... 

Making phone calls in the classroom
is not ...

1. handsome
2. happier
3. acceptable
4. lazy

the correct answer is a word that is similar to a Dutch word; the other 3 are out of context

The war in Ukraine
makes me feel ...

1. hungry
2. sleepy
3. shy
4. worried

3 words are illogical

werknemer

1. to employ
2. employer
3. unemployment
4. employee

A is a verb

B someone who provides work

C negative word; something is not there 

D someone who undergoes the action 

These specialists are ...
by many different companies.

1. employed
2. employment
3. employer
4. injured

These specialists are employed
by many different companies.

1. jobbed
2. hired
3. salary
4. lifted

the best word to replace employed = 

In London you can make use of various
... of transport.

1. means
2. middles
3. questions
4. choice

As a customer service representative you ...

1. sell many products
2. speak to many customers
3. always have nice weather
4. teach children English

Are you ready to ...
a phone call ?

1. repeat
2. receive
3. refresh
4. relay

I have an angry customer on the phone who wants to make a ...

1. order
2. inquiry
3. questionnaire
4. complaint

I'm sorry, your customer card
is expired,
it is no longer ...

1. use
2. yellow
3. valid
4. affordable

No! No! No!
I want my money back.
I want a ...

1. retail
2. refurbish
3. refund
4. receipt

context

woorden hebben altijd een relatie met 

andere woorden in een tekst 

lees de woorden die in de buurt staan van 

het woord dat je wil weten 

lees de hele alinea waar het woord in staat 

lees de hele tekst 

adequate

Their job is to make sure that customers receive 

an adequate level of service 

or 

help with their questions and concerns.