M3 Reading Signs and complaints

• Engels
• Middelbare school
• vmbo g, mavo
• Leerjaar 2

0

Those signs weren't clear, right? Do you know what the following signs mean?

The police?

1. removes cars with expensive things in it
2. checks if you left something in your car
3. gives you a fine
4. gives a warning

The person you see on the sign is a?

1. biker
2. bicycle thief
3. Police officer
4. pedestrian

Which department is on the first floor?

1. x-ray
2. restaurant
3. clinic
4. care unit

This garage

1. is on vacation
2. is temporary closed
3. moved to somewhere else
4. is re-opening

Complaints

The following text is about customer complaints. Before we read through them, we are going to listen to some of your complaints. 

What does Mrs. Alice Adams complain about?

1. That the new helmet she bought broke
2. That the helmet is too expensive
3. That she lost her daughter
4. That her daughter doesn't like the new helmet

What happened when she went back to the store?

1. She fought with the shop assistant
2. She got a new helmet
3. The shop assistant was rude
4. She didn't agree with the answer of the shop assistant

Which sentence matches with the text?

1. Alice never writes to a company
2. Alice is afraid of letting her daughter play outside
3. Alice has to buy a new helmet for herself
4. Alice wants a refund

Is this the first time that Mike sheen writes a letter of complaint?

1. No, he often does it
2. Yes
3. I can't find it in the e-mail
4. He always sends letters of complaint

What does Mike Sheen want?

1. A new bicycle
2. A refund
3. To introduce himself
4. To repair his racing bike

What did he think of the product? In the first instance?

1. Trash
2. Absolutely wonderful
3. A good invention
4. Nonsense

What does Mister Durham complain about?

1. That he forgot the exact date
2. That he needed to pay 15% off the price
3. About receiving the wrong order
4. About the special offer

What did the shop assistant tell Mr. Durham?

1. Not to worry
2. Not to be angry
3. It is not written in the mail
4. Not to complain

Why was it the wrong bike?

1. It was a women's bike
2. It was a children's bike
3. It was an old rusty bike
4. It is not written in the text

What does Joan Jenkins complain about?

1. The bad service
2. The wrong saddle
3. That she lost her receipt
4. That the saddle was to expensiveve

What did the shop assistant tell Joan Jenkins about the saddle?

1. That it fits any bike
2. That it's specially made for her bike
3. That it's a women's saddle
4. That the saddle is the best offer they have

What does Joan Jenkins say about the customer service?

1. That they will lose money
2. That they are unfriendly
3. That she will not recommend the store
4. That they will lose customers this way

Letter of complaint

Writing

- The product you bought

- The name of the store

- Your complaint

- What you want from the store (refund, new product?)