Formal letter writing

• Writing
• MBO
• Studiejaar 1

Welcome

MBO Rijnland

Planning

Discuss complains

Dissect a formal letter

Write a formal letter

Goals

At the end of this lesson you know the correct lay-out of a formal letter.

At the end of this lesson you are able to write a formal letter responding to a complaint.

What is a complain?

1. to express an interessant about something
2. to give a solution to a given problem
3. to express dissatisfaction or annoyance about something
4. to disagree with how something is happening

What are things you complain about?

What are things customer could complain about?

Read the letter

What is the writer of this letter complaining about?

What is the correct order when writing a formal letter?

Greeting

Closing

Your contact information

Date

Body of the letter

Recipients contact information

What should be in the body of the letter?

Formal letter

What: Write a formal letter with a complain, because your favourite show/book/film has been cancelled.

How: Use the formal letter lay-out and write 150-200 words.

Help: Internet, dictionary & teacher

Time: 20 min.

Result: A finished formal letter

Done: Check for spelling, lay-out, grammar, etc.

Responding

What goes into a responding letter to a complain?

First paragraph

You thank the writer for their feedback and tell them you are sorry to hear their complain.

Second paragraph

You give multiple solutions to the problem their are writing about.

Third paragraph

Once again appologize for the problem, ask for a response, and wish them a good day.

Formal letter

What: Respond to the complain

How: Switch letters and write a response

Help: Internet, dictionary & teacher

Time: 20 minutes

Result: A formal letter correspondence

Done: Hand both letters in

Did you achieve the goals?

At the end of this lesson you know the correct lay-out of a formal letter.

At the end of this lesson you are able to write a formal letter responding to a complaint.