unit 2, personal finance

• Engels
• MBO
• Studiejaar 1

Key facts are....

1. Use the subject box to say why you are writing

2. Acknowledge the customer's letter

1. e
2. f
3. g
4. h

3. Apologize for the mistake / error

1. a
2. b
3. c
4. e

4. explain how it happened

5. Tell them what you are doing to correct the situation

1. f
2. g
3. h
4. a

6. Explain how you have corrected the problem and offer some compensation

1. b
2. c
3. d
4. g

7. Make a second apology

8. Close the mail formally

1. d
2. e
3. f
4. g

1.2 What are the key points of the code

Which services does the Code cover?

What are the key points of the code

What do they advise you to do first if you have financial difficulties, like debts?

If you make a complaint to a bank, what promises do they make about solving the problem?

What do you think are the 'changing financial needs of a customer through their life'?

Do you think banks are right to think of their customers as 'customers for life'?