Front Office Services

Frontoffice 
H7 - opdracht 7.10
"How is your English?"
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 27 slides, with interactive quizzes, text slides and 2 videos.

time-iconLesson duration is: 45 min

Items in this lesson

Frontoffice 
H7 - opdracht 7.10
"How is your English?"

Slide 1 - Slide

Slide 2 - Video

Which tasks do you perform as Front Office employee?

Slide 3 - Open question

Front Office Duties
  • Check in on arrival
  • Communication
  • Administrative and commercial duties
  • Customer Service
  • Billing and Check out

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Slide

1. Gebruik de juiste woorden

Slide 7 - Slide

Slide 8 - Slide

Tip 1
Als je het woord niet meer weet; beschrijf het.

Slide 9 - Slide

Describe the word: Pineapple

Slide 10 - Open question

Kingsize bed

Slide 11 - Open question

Tip 2
Tijdens gesprekken: Stel een vraag wanneer je niet meer weet wat je moet zeggen.

Slide 12 - Slide

Tip 3
Ga nooit terug naar het Nederlands; ze zullen je in de meeste gevallen niet snappen.

Slide 13 - Slide

0

Slide 14 - Video

Tips to Improve Fluency
  • Think aloud
  • Start speaking, then think about what you are going to say
  • Fill silence
  • Send the turn back
  • Use words from your language, then explain them
  • Use vague language

Slide 15 - Slide

Think Aloud
  • I really don't know what to say...
  • I was following the question until....
  • I really don't know where to start
  • What part of the question should I answer first...?

Slide 16 - Slide

Start speaking....then think
  • In my limited experience....
  • Off the top of my head...
  • The first thing that springs to mind....
  • From my point of view....

Slide 17 - Slide

Fill the silence
  • uuuhm...
  • eeer....
  • That's a difficult/unusual/interesting question...

Slide 18 - Slide

Send the turn Back
  • I'm not sure what....means
  • Do you mean.....?
  • Just to double check....do you mean...?
  • Can you give me an example of what you mean?

Slide 19 - Slide

Use words from your language/explain
  • I don't know how to say in English....and then explain

  • There is an expression in my language.....


Slide 20 - Slide

Use Vague language
  • I suppose...
  • you could say....
  • thing.....stuff.... thingy.....whatsit.....whats-his-name

Slide 21 - Slide

Slide 22 - Slide

Slide 23 - Slide

Hoe zeg je: "Het spijt me, meneer, alle kamers zijn bezet" ?

Slide 24 - Open question

Hoe zeg je: "Blijft u aan de lijn alstublieft"?

Slide 25 - Open question

Wat zou jij zeggen als je even niet op het woord kan komen in het Engels?

Slide 26 - Open question


Bye Bye!

Slide 27 - Slide