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Les 2.3 GHV/ZLH
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Slide 1:
Slide
Engels
MBO
Studiejaar 1,3
This lesson contains
29 slides
, with
interactive quizzes
,
text slides
and
1 video
.
Lesson duration is:
60 min
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Items in this lesson
Slide 1 - Slide
Slide 2 - Slide
Slide 3 - Video
Types of Hospitality Companies
Airports
Hotels
Camping/ beach resorts
Restaurants
Spa (Resorts)
Amusement Parks
Slide 4 - Slide
I am the manager of the Travel Agency, I am a .......
A
Travel Clerk
B
Tourist Information Officer
C
Travel Agent
D
Tour Operator
Slide 5 - Quiz
I serve food and drinks, I am a ........
A
Stewardess
B
Waitor/ waitress
C
Seasonal worker
D
Customs officer
Slide 6 - Quiz
I deal with bookings, I am a ........
A
Travel Agent
B
Customs Operator
C
Reservationist
D
Receptionist
Slide 7 - Quiz
I take care of repairs, electrical failures and maintenance work. I am a ....
A
Housekeeper
B
Customs Officer
C
Travel Clerk
D
Maintenance Worker
Slide 8 - Quiz
I do sight seeing tours, I am a
A
Tour Operator
B
Lifeguard
C
Tourist Information Officer
D
Guide
Slide 9 - Quiz
I serve food and drinks in the air, I am a
A
Travel Agent
B
Housekeeper
C
Seasonal worker
D
Air Hostess
Slide 10 - Quiz
I work at the Front Office, I am a ....
A
Travel Agent
B
Receptionist
C
Tourist Information Center
D
Waiter/ waitress
Slide 11 - Quiz
Slide 12 - Slide
Slide 13 - Slide
Slide 14 - Slide
Slide 15 - Slide
Slide 16 - Slide
Which tasks do you perform as Front Office employee?
Slide 17 - Open question
Front Office Duties
Check in on arrival
Communication
Administrative and commercial duties
Customer Service
Billing and Check out
Slide 18 - Slide
1. Gebruik de juiste woorden
Slide 19 - Slide
Slide 20 - Slide
Tip 1
Als je het woord niet meer weet; beschrijf het.
Slide 21 - Slide
Describe the word: Pineapple
Slide 22 - Open question
Kingsize bed
Slide 23 - Open question
Tip 2
Tijdens gesprekken: Stel een vraag wanneer je niet meer weet wat je moet zeggen.
Slide 24 - Slide
Tip 3
Ga nooit terug naar het Nederlands; ze zullen je in de meeste gevallen niet snappen.
Slide 25 - Slide
Tips to Improve Fluency
Think aloud
Start speaking, then think about what you are going to say
Fill silence
Send the turn back
Use words from your language, then explain them
Use vague language
Slide 26 - Slide
Wat zou jij zeggen als je even niet op het woord kan komen in het Engels?
Slide 27 - Open question
Slide 28 - Slide
Bye Bye!
Slide 29 - Slide
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