SEPT - ENG 1

• Engels
• MBO
• Studiejaar 1

Les 1 

Engels

Een klant ontvangen

Would you allow someone else to treat you in a disrespectul or  bad way?

What does (mutual) respect mean to you?

Have you ever experienced bad customer service?

Goals for today:

1. I can respectfully approach somebody.

2. I can use simple English sentences.

Today's programme

1. Watching a video about customer service: https://www.youtube.com/watch?v=Zy1h49_L8ME

2. Reading an article and discussion:

  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/

3. Exercise 27 from Can Do

4. Writing an instruction on how to receive a customer 

What's going on?

What's going on during the 1st part of the video ? How does the employee treat the customer ? What's her facial expression, intonation of her voice etc? 

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What's going on during the 2nd part of the video? Are there more positive moments compared to part 1?

www.andrewjensen.net

How to greet a customer 

Write down 5 pieces of advice from the article you've just read. Are you done? Discuss with your classmates. Share your ideas. 

Ideal customer experience

Write a story on what the ideal customer experience looks like. You can use real life examples or use your fantasy. (300 words approx).

learnenglishteens.britishcouncil.org

What have we learned today?

QUESTIONS?