Dear Mr Green,
I am writing to complain about the service I have ___ from your company.
Last month I visited Cornwall with my family and booked one of your two-bedroom apartments. When we arrived at six o’clock in the evening on 17th May, our apartment was not ready and we had to wait in the car for an hour.
When we ___ our apartment, we found that there was only one bedroom.
The children had to sleep on the floor. The next morning I went to reception to complain. The receptionist was very rude and ___ us that there were no two-bedroom apartments free. We left your apartment and booked into a hotel.
I am very ___ with your service and would like ___ .
I look forward to hearing from you soon.