Customer service 3

• Engels
• MBO
• Studiejaar 4

Welcome!

After today, you will:

- Have repeated the tenses that you have learnt so far (werkwoorden)

- Have repeated the "customer service" vocabulary

- Have practised speaking/writing/reading

- 

Reading - leisure

Buzzfeed travel - Barcelona

Buzzfeed quizz - Marvel

Language - Blow up

News - pollution

News - Harry & Meghan

Reddit - Bill Gates AMA

What do you know about the present simple?

What do you know about the present continuous?

What do you know about the past simple?

Exercise

- for each sentence, decide which tense it is

- put the sentence on the right tense

Quiz - TEDx

Go to Quizlet.live

Filling out a form

Work in duos. One of you is a customer, one is a shop manager.

Customer: last week, you bought and ate a meal from the butcher. The night after, you got terribly sick. You want to make a complaint about this because you think they are related.

Manager: you receive the customer, let him/her talk about his experience and fill in the complaint form with the customer.

The 7 securities of...

Jumbo is known for it's excellent customer service.

- in duos make your own "7 securities"

- per item, write down what it means, how it works, why you offer this etc.

- 20 mins