Formal speaking and writing check
Which options are correct (more than one) when picking up the phone
A
You speak with Peter.
B
Peter speaking.
C
This is Peter speaking.
D
Hello?
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Lesson duration is: 30 minItems in this lesson
Which options are correct (more than one) when picking up the phone
A
You speak with Peter.
B
Peter speaking.
C
This is Peter speaking.
D
Hello?
Slide 1 - Quiz
Hoe neem jij de telefoon op in het Engels als je voor de Efteling werkt?
Slide 2 - Open question
Hoe zeg je: ik verbind u door.
Slide 3 - Open question
Hoe zeg je: ik zet u even in de wacht.
Slide 4 - Open question
Hoe zeg je: ik zie uw reactie met belangstelling tegemoet.
Slide 5 - Open question
A customer has a question to which you don't know the answer right now. What do you say?
Slide 6 - Open question
A male customer asked you a question, but you did not understand. What do you say?
Slide 7 - Open question
A customer tells you he has an appointment with your manager, but he is running late. What do you say?
Slide 8 - Open question
A customer is calling about a complaint. He wants to speak to the manager, but protocol states you first need to find out what the complaint is about. What do you say?
Slide 9 - Open question
A customer has e-mailed you about a refund, but the e-mail was meant for another department (customer service). What are the first two sentences of your reply?
