M1.1 Departures - Ch.1. Working as a PGSA

Program week 2
  • Book LVD K2
  • Introduction Departurehall
  • Learning goals
  • Chapter 1 - PGSA
  • Assignment 1 modulereader
  • Trip around the world
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Slide 1: Slide
LuchtvaartdienstverlenerMBOStudiejaar 1

This lesson contains 22 slides, with interactive quizzes, text slides and 2 videos.

time-iconLesson duration is: 90 min

Items in this lesson

Program week 2
  • Book LVD K2
  • Introduction Departurehall
  • Learning goals
  • Chapter 1 - PGSA
  • Assignment 1 modulereader
  • Trip around the world

Slide 1 - Slide

Book LVD K2
  • Activating licence code
  •  Hand in homework assignments in the digital environment of the LVD K2 book

Slide 2 - Slide

Slide 3 - Slide

Ch.1 - Working as a PGSA

Slide 4 - Slide

Tasks PGSA Landside
Floorwalking at departures:
  • Greeter
  • Host
Checking in passengers and bagage
Checking handbagage
Checking traveldocuments
Direct passengers to the right gate

Slide 5 - Slide

What does PGSA mean?

Slide 6 - Open question

A very important part of working as a PGSA is provide service to the passenger. 
Attitude and behaviour are very important! 
But also your appearance matters!

Slide 7 - Slide

What do you think is important when providing service?

Slide 8 - Open question

Professional attitude
  • you look neat
  • you are selfconfident
  • you wear your uniform with pride 
  • you radiate knowledge

Slide 9 - Slide

Professional behaviour
  • you have an open attitude
  • you are friendly
  • you give clear information
  • you listen carefully
  •  you are patient
  • you are empathetic
  • your are stress resistant

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

Slide 13 - Video

Slide 14 - Slide

What are the tasks of a PGSA?
(think of Landside&Airside and
think of departures and arrival!)

Slide 15 - Mind map

Slide 16 - Video

Assignments:
Book LVD K2: 
Read page 15&16 
Exercise 1.02 1.03 & 1.05

Read page 53 (section 2.4.1)
Exercise 2.25

Slide 17 - Slide

Working areas PGSA
Departures
Departurehall - the PGSA informs passagiers, assists checking in passengers and their bagage, checks travel- and healthdocuments and directs to the right gate
(LANDSIDE)
1
Gate boarding
The PGSA checks the passengers traveldocuments before they board the aircraft (AIRSIDE)
2
Gate disembarking flight
De PGSA assists the passenger who arrives on an incoming flight
(AIRSIDE)
3
Arrivals (aankomsthal)
The PGSA assists the passenger who collects his bagage in the arrival hall (LANDSIDE)
4

Slide 18 - Slide





SERVING:

You offer the passenger free products/service which will make his trip more comfortable

COMMERCIAL:

You offer the passenger (paid) products which are pleasant for the passenger and directly generates more revenue for the airline

Slide 19 - Slide

Different types of passengers:
  • business traveler
  • vacationer
  •  passengers needing assistance
  • unaccompanied minors
  • passengers with oddsize bagage
  • passengers travelling with PETC/AVIH

All these passengers have different needs and you as a PGSA can offer a different kind of service to all of them!

Slide 20 - Slide

Trip Around The World app
  1. Ga naar App Store of naar Google Play Store;
  2. Zoek op: Trip Around The World.

Slide 21 - Slide

Homework Ch.1
Book LVD K2:
Read page 15&16
Assignment 1.02 1.03 & 1.05
Read page 53 (part 2.4.1)
Assignment 2.25

Slide 22 - Slide