This lesson contains 14 slides, with interactive quizzes and text slides.
Lesson duration is: 45 min
Items in this lesson
3H Unit 4 Speaking
Slide 1 - Slide
Today's class
Goal(s)
- Expressing, dealing with and passing a complaint
- Expressing your opinion and reactions with regards to possible solutions to problems.
Slide 2 - Slide
Today's class
1. Expressions
2. Listening
3. Speech cards
Slide 3 - Slide
Complaints: Ik wil een klacht indienen over de service.
Slide 4 - Open question
Compaints: Het spijt me dat ik dit moet zeggen, maar dit gerecht is vreselijk.
Slide 5 - Open question
Reacting to complaint: Mijn oprechte verontschuldiging, meneer.
Slide 6 - Open question
Asking for/proposing a solution: Hoe stelt u voor dit op te lossen?
Slide 7 - Open question
Asking for/proposing a solution: Ik kan ze op kosten van de zaak aanbieden.
Slide 8 - Open question
Responding to solution: Dank u, dat lijkt me een goede optie.
Slide 9 - Open question
Exercise 4, Lesson 3
Fill in the missing (parts of) the sentences.
Slide 10 - Slide
Speaking
Prepare both roles (next slide), using the vocabulary and expressions of lesson 3. Write down notes in your notebook.
Slide 11 - Slide
A. - the customer
You are a - very patient and polite - guest at a restaurant and you have complaint. Decide for yourself what you are going to complain about, there are some suggestions below.
not what your ordered - ingredient you can't or won't eat - cold
Draw the waiter's attention.
Complain, using an expression.
Explain, again, why you do believe there is a problem.
Ask for a solution, using an expression.
Thank the waiter.
B. - the waiter
You are a waiter at a restaurant, an you are not in a good mood today. That is why you are not very cooperative.
Enquire after (ask for) the problem.
Use an expression to indicate that you think the customer is the problem. Stay polite!
Apologise, using an expression.
Offer a solution, using an expression.
Slide 12 - Slide
Speaking
Have a conversation with your classmate. One of you is the customer, the other the waiter. The customer starts.