Teaching methodology

• Engels
• MBO
• Studiejaar 1

Welcome !

Are you ready?

🧥 & 🧢 are taken off?

🍴 and chewing gum are put/thrown away?

 📱 &  🎧 are out of sight?

💻 on your table, with lesson-up on your screen?

How are you feeling today?

😒🙁😐🙂😃

By the end of this WEEK

Can formulate a formal response mail of 180 words to a customer complaint.

By the end of this LESSON

At the end of the lesson, B2 students can form an email using the structure and language of a formal email.

Can classify  a informal from a formal closing of a email

Can apply 3 linking words to correctly link ideas 

Can apply formal vocabulary in an email

What is the difference between formal and informal email writing (+ example)

Can classify a informal from a formal closing/opening of a email

010

Can apply 3 linking words to correctly link ideas

010

Can apply formal vocabulary in an email

010

Dear Mr. Smith

To whom it may concern, 

Greetings Lisa,

Helle David,

Yours Sincerely, 

Cheers,

Take care,

Kinds regards,

Opening: Greetings
Closing: Best

1. Formal
2. Informal

Can classify an informal from a formal closing and opening of an email

Yes

Not yet

Linking words? Ah, linking words

Linking words play a crucial role in enhancing communication and expressing ideas more effectively.

Can apply 3 linking words to correctly link ideas

010

She loves to read books ..... she also enjoys writing stories

He forgot to bring his umbrella .... he got completely drenched in the rain

The movie was captivating ... the actors delivered exceptional performances

Correct THIS mail

This might help

Questions or comments regarding the rubric?

180 word response, check rubric & implement what you have learned

Rubric

Can classify a informal from a formal closing/opening of a email

Yes

No

Can apply 3 linking words to correctly link ideas

Yes

No

Can apply formal vocabulary in an email

Yes

No

Welcome !

Are you ready?

🧥 & 🧢 are taken off?

🍴 and chewing gum are put/thrown away?

 📱 &  🎧 are out of sight?

💻 on your table, with lesson-up on your screen?

How are you feeling today?

😒🙁😐🙂😃

By the end of this WEEK

Can formulate a formal response mail of 180 words to a customer complaint.

By the end of this LESSON

At the end of the lesson, B2 students can formulate (level 6) a solution to a customer complaint, in 3 sentences, in a polite way.

Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”

Can link problems to the correct solution.

Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”

Yes

Not yet

Can link problems to the correct solution.

Yes

Not yet

Dear John Doe,

Thank you for bringing this matter to our attention. We're sorry to hear about the issue you encountered with your recent lamp order.

We understand how disappointing it must be to receive a damaged product, and we sincerely apologize for the inconvenience caused.

To assist you further, could you please provide us with some photos of the damaged lamp? This will help us assess the extent of the damage and determine the best course of action to remedy the situation.

Once we receive the photos, we will promptly review your case and get back to you with a resolution. Our goal is to ensure that you receive a satisfactory outcome and that you are fully satisfied with your shopping experience.

Thank you for your patience and cooperation. We look forward to resolving this issue for you.

Best regards,

I apologize for any inconvenience caused and your satisfaction is our top priority. 

Is there anything else I can assist you with

Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”

1. 
2. 

Feedback task

Check your feedback, correct your work.

Implement new knowledge & check the new rubric.

Can apply the expressions “I apologize for any inconvenience caused” and “Your satisfaction is our top priority. Is there anything else I can assist you with?”

Yes

Not yet

Can link problems to the correct solution.

Yes

Not yet