WEEK 1 lesson 2: vocabulary & customers

• Engels
• MBO
• Studiejaar 1

Worksheet in Lease Material - Interior & Design - Y1 - P3 - Furniture store - Woonmall Alexandrium

WOONMALL 

ALEXANDRIUM

important vocabulary P3

TODAY

we will work on:

• important vocational vocabulary
  P2 & P3 --> TEST WEEK 3 
   
• how to communicate with a customer
• speaking exercise:
   talking to a customer

See PowerPoint in Lease Material P3

HOW TO COMMUNICATE

with customers

How do you greet a customer? What do you say? How do you offer help?

What happens if you don't know how to say something in English?

What do you do if the customer doesn't understand you? 

How do you improve  your relationship with a customer?

HOW TO COMMUNICATE

with customers

• Of course, I understand.                    
• Well, the closest ... is near the ...
• I am afraid I am not following you.
  What do you mean?
• When you are ready to make a decision, please let me know.
• My colleague can help you with ...

• What can I do for you?
• Let's see, you should go to ...
• I would actually recommend ....            
• I am afraid we do not offer that.
• What was it that you were searching for?
• What else are you looking for? 
• In that case, definitely have a look around.

word chuncks

Worksheet in Lease Material - Interior & Design - Y1 - P3 - Furniture store - Woonmall Alexandrium

Worksheet in Lease Material - Interior & Design - Y1 - P3 - Furniture store - Woonmall Alexandrium

SPEAKING EXERCISE

talking to a customer in the store

Customer is looking for:

toilet, kassa, andere afdeling, accessoire dat matcht bij deze bank, verkoopadvies.

Customer wants to know:
openingstijden, levertijd, ligt er nog wat in magazijn, welke stoffen beschikbaar zijn.

• 7 - 10 minutes
• role play in pairs, switch!
• full conversation
  (greeting, offer help,  make suggestions, say goodbye)

EVALUATION

How did it go? Discuss.

• Did you have a FULL conversation with a 'customer' today?
   
• What is something new you've learned?
  When could you use this new information?
   
• How will you practise the vocabulary?

NEXT CLASS: give directions using a floor plan & scenarios where customers ask for help.

SCAN ME

PRACTISE

THE VOCAB