Basic English lesson 6: Customer service

• Engels
• MBO
• Studiejaar 1

Basic English lesson 6

To start

Write down 10 things you think shoplifters often steal.

Write down the prices of the items and calculate the total loss for the shops.

Think: for yourself.

Pair: Put Ss in pairs or small groups to discuss the questions.

Share: When they have finished, ask a few Ss to share their answers with the class.

Our goal today

Listen ...

Read ...

Speak ...

... about customer service.

https://englishconnect.pearson.com/lesson/view/4520131313008640/next/~courses~4654867108855808~next~~courses~list?display=grid

Speaking

Think

On the next slide you will see a picture.

You have 25 seconds to prepare. Think about words you can use to describe the picture.

Talk

Describe the picture in 25 seconds.

Speaking

Think

25 seconds

Talk

25 seconds

Words to remember:

shoplifter

price tag

high heels

Worksheet

Conversation A

Conversation B

Homework

Pearson Speakout 3rd edition.

Unit 2A.

&

Teams task PE1.5

To finish

Please get ready to finish this lesson together.

Speakout level A1 unit 1

Pearson Speakout

Level A1 unit 1 recourses

BBC Street interviews

Or use download.