An inquiry by email

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Slide 1: Slide
EnglishSecundair onderwijs

This lesson contains 28 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 30 min

Items in this lesson

Slide 1 - Slide

Structure
1.    Salutation
2.    Opening line
3.    Body of an email
4.    Closing sentence
5.    Complimentary close (closing line)
6.    Signature

Slide 2 - Slide

Salutation
Always start an email with a greeting.  Greetings depend on the level of formality:
  • Dear Mr Brown
  • Dear Ms White
  • Dear Sir
  • Dear Madam
  • Dear Sir or Madam
  • Gentlemen

Slide 3 - Slide

Complimentary close
For all customers / clients
   * Sincerely   
   * Yours sincerely    

In more formal letters
   * Sincerely yours    
   * Yours faithfully    

For those you already know and/or with whom you have a working relationship
   * Regards   

Slide 4 - Slide

Language
* Use capital letters! (I, Monday, January, ...)
* No contractions! (I'm= I am, I don't= I do not, I gonna = I am going to, ...)
* Use punctuation.
* Use correct spelling
* Use alineas.        

Slide 5 - Slide

wrong
correct
These children's toys are popular.
Tom's looking for a new car.
James's car is new.
I've lived there for 3 years and don't want to move
I've always wanted to go to Glasgow.
She is writing a formal email.
He is Kate's husband.
He's Mary's husband.

Slide 6 - Drag question

Correct this sentence taken from a formal email: i'm writing this email because i haven't received my parcel yet

Slide 7 - Open question

Choose the correct option for official letters
A
You are right
B
You're right
C
Your right
D
Y r 8

Slide 8 - Quiz



Dear Sir or Madam
What's this:
A
Opening line
B
Signature
C
Salutation
D
Closing sentence

Slide 9 - Quiz



Gentlemen
What's this:
A
Body of an email
B
Signature
C
Salutation
D
Closing sentence

Slide 10 - Quiz


Do not hesitate to contact me for further information.
What's this:
A
Body of an email
B
Closing sentence
C
Salutation
D
Complementary close

Slide 11 - Quiz



We are writing to confirm...
What's this:
A
Body of an email
B
Closing sentence
C
Opening line
D
Complementary close

Slide 12 - Quiz



Feel free to contact me in case of ...
What's this:
A
Body of an email
B
Closing sentence
C
Opening line
D
Complementary close

Slide 13 - Quiz


Your order will be processed as quickly as possible.
What's this:
A
Body of an email
B
Closing sentence
C
Opening line
D
Signature

Slide 14 - Quiz


I would appreciate your immediate attention to this matter.
What's this:
A
Body of an email
B
Closing sentence
C
Opening line
D
Signature

Slide 15 - Quiz


Thank you for your letter of ... .
What's this:
A
Body of an email
B
Closing sentence
C
Opening line
D
Signature

Slide 16 - Quiz


Robert Brown,
Sales Representative
What's this:
A
Salutation
B
Closing sentence
C
Opening line
D
Signature

Slide 17 - Quiz

Writing an unknown person
Writing a male person
Writing a married woman
Writing an unmarried woman
Writing a woman whose marital status you don't know
Dear Mr Jones
Dear Ms Jones
Dear Miss Jones
Dear Sir / Madam
Dear Mrs Jones
Drag the salutations to the correct options

Slide 18 - Drag question

When do you use "Yours faithfully" and "Yours sincerely"?
Yours faithfully
Yours sincerely
If the salutation is Dear Madam / Sir
If the salutation is Dear Mr Johnson

Slide 19 - Drag question

Introduction
Body
Conclusion
Kind regards
Dear Ms McKinly
This letter is to inform you about....
To find a solution to this problem, we offer....
If you have any more questions.....
During the meeting we will discuss....

Slide 20 - Drag question

How would you write....?
- There will be a few Dutch sentences in the following exercise. 

- Try to translate them into formal English

Slide 21 - Slide

Beste meneer / mevrouw,

Slide 22 - Open question

Ik schrijf u om u te informeren over....

Slide 23 - Open question

Wij zouden u zeer dankbaar zijn als ...

Slide 24 - Open question

Kunt u mij de details geven met betrekking tot...

Slide 25 - Open question

Is het mogelijk om een bestelformulier te ontvangen?

Slide 26 - Open question

Ik hoop binnen twee weken van u te horen.

Slide 27 - Open question

(Een formele groet aan het eind van de brief.)

Slide 28 - Open question