ABS - phone conversation - Leef je uit

• Engels
• MBO
• Studiejaar 1

What do you say when you are calling someone after they pick up the phone?

1. Good morning, this is [name] speaking.
2. Good morning, you speak with [name].

Should you mention the name of the company you work for?

1. Yes
2. No

Good afternoon, this is [name] speaking from Leef je uit.

• Is this Mr. Jones?
• I am calling, because ...
• I have a question about ... 

Lesson aims

You will know what to expect for the test.

You will remember ways to sound more polite.

You will be able to have a basic phone conversation.

Wat zeg je als je iemand niet hebt verstaan?

Being polite

1. Please
2. I'm sorry
3. Excuse me

I'm sorry, could you repeat that, please?

Make this sentence more polite:
Can you repeat your name?

How do we make these sentences more polite?

1. Can you repeat your name?
2. Can I ask you a question?
3. Can I have a glass of water?

1. Could you repeat your name, please?
   
2. May I ask you a question, please?
   
3. May I have a glass of water, please?
   

Afsluiting

• Is there anything else I can do for you?

• Have a nice day. 

• Bye.

What do you say when you are calling someone after they pick up the phone?

• Good afternoon, this is [name] speaking from Leef je uit. 

Een klant wil graag Dhr. Peters spreken. Je verbindt haar door. Wat zeg je?

• I will put you through to Mr. Peters.
• I will connect you to Mr. Peter. 

Hoe vraag je of een klant een afspraak wil maken?

• Would you like to make an appointment?

Two options

• Practice for the test: vocab / grammar / phone conversations

• Workbook exercises: page 82 - 85, exercise 1, 2, 3, 4