M2.2 les 5

Week 5
12-6-2023
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Slide 1: Slide
LuchtvaartdienstverleningMBOStudiejaar 2

This lesson contains 29 slides, with interactive quizzes, text slides and 2 videos.

time-iconLesson duration is: 135 min

Items in this lesson

Week 5
12-6-2023

Slide 1 - Slide

This week

Ready for a quiz?
Theme 2 | Irregularities - denied boarding
Role play denied boarding

Slide 2 - Slide

Recap lesson week 4 and assignment 9.04, 9.05 and 9.07

Slide 3 - Slide

Describe in your own words what is laid down for passengers in EU regulation 261/2004 (1/11)

Slide 4 - Open question

Name the 3 irregularities on the basis of which a passenger may be entitled to care and compensation (EU regulation 261/2004) (2/11)

Slide 5 - Open question

From how many hours of delay is the passenger entitled to care? (3/11)
A
1
B
2
C
3
D
4

Slide 6 - Quiz

What does the passenger get with the right to care according to EU regulation 261/2004? (4/11)

Slide 7 - Open question

Under what law does an amount of money that the passenger receives from the airline fall under in the event of an irregularity? (5/11)

Slide 8 - Open question

From how many hours of delay is the passenger entitled to compensation? (6/11)
A
1
B
2
C
3
D
4

Slide 9 - Quiz

What financial compensation can the passenger choose from in the event of a cancellation or denied boarding (= overbooking)? (7/11)

Slide 10 - Open question

Which circumstances are extraordinary? (8/11)
A
Strike of Transavia pilots
B
Fog
C
Airport security personnel strike
D
Crack in the cockpit window

Slide 11 - Quiz

Passenger Da Silva with Brazilian nationality flies with LH754
from JFK to FRA.
Due to a technical defect, the passenger arrives in FRA 4 hours later.

Is the passenger entitled to compensation according to EU regulation 261/2004?
(9/11)
A
yess
B
No

Slide 12 - Quiz

Passenger Schmidt with German nationality flies with AA124 from MUC to SFO.
Due to a sick crew member, the passenger arrives at SFO 3.5 hours later.

Is the passenger entitled to compensation according to EU regulation 261/2004?
(10/11)
A
yess
B
No

Slide 13 - Quiz

Name as many causes of delays as possible.
Indicate for each delay whether or not there is an extraordinary circumstance (force majeure) (11/11)

Slide 14 - Open question

Home work for next week

  1. Modulereader: Read page . 1 - 25 (including references to book LVD K2)
  2. Xerte les 6: Instapweigering




Slide 15 - Slide

Denied boarding by the airline
(pag. 29 - 31 modulereader 2.2)

Slide 16 - Slide

On what basis can an airline refuse a passenger for a flight?

Slide 17 - Open question

Overbooking
Passenger who is refused entry against his/her will
(denied boarding = DB passenger)

Passenger who voluntarily gives up his/her seat against
a compensation (voluntary denied boarding = VDB passenger)


Slide 18 - Slide

EU regulation 261/2004
upon overbooking
Right to care



Right to compensation
Cashcard
Tegoedbon

Slide 19 - Slide

EU regulation 261/2004
for other reasons for refusing a flight
Other reasons are: 





  • Deze passagiers hebben geen recht op verzorging en compensatie op
      basis van EU verordening 261/2004
1. Pax who are late at the gate through their own fault
2. Travel documents not in order
3. Under the influence of medicines, alcohol and/or drugs
4. Inadmissible behavior based on a certain clinical picture
5. Aggression

Slide 20 - Slide

Slide 21 - Video

Slide 22 - Video

Assignment:
Leaflet Assistance & compensation
Answer the following 6 questions using the Assistance & Compensation folder:

1. What is the first step an airline takes if a flight is overbooked according to the Denied Boarding Conditions?
2. What does a passenger who is willing to give up his/her seat receive?
3. When is a passenger not entitled to assistance & compensation in the event of a 'denied boarding'?
4. What does the 'denied boarding assistance' consist of?
5. What does the 'denied boarding compensation' consist of? 
6.How much is the difference in euros between the cash compensation and a non-refundable transportation credit voucher for a flight from AMS to BKK?















timer
15:00

Slide 23 - Slide


| Opdracht 12: Rollenspel overboeking

Slide 24 - Slide

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Slide 26 - Slide

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Slide 28 - Slide

Huiswerk voor
dinsdag 21 juni 2023

  1. Reminder: Inleveren opdracht 5 : 2x omroep in uniform!

  2. Modulereader: leren blz.  (inclusief verwijzingen naar boek LVD K2) 





Slide 29 - Slide