Smvt4v2 Period 1 Lesson 7

• Automotive
• MBO
• Studiejaar 2

00:54

What is a 'sign on bonus'?

01:03

How much does Toyota offer as a sign on bonus?

1. $ 3,000/8,000
2. $ 1,000/3,000

01:12

What is the highest amount that Subaru offers as a sign on bonus?

01:54

Why could it be interesting to receive the bonus in the form of new tools?

1. Why should that be interesting?
2. Car mechanics can sell the tools and get cash for it.
3. Car mechanics in the US own their own equipment
4. They can use the tools at home, when working on their own car.

02:56

Why does this expert think the shortage of car mechanics will grow?

1. Because the job isn't interesting for young people.
2. Because older mechanics will retire.

03:16

What does the expert compare a car to?

03:29

What do you think of this bonus system?

What is the best thing to say when you start helping a customer?

1. How can I help you?
2. Yes?
3. What do you want?
4. Goodbye

What do you say when you ask a customer to wait?

1. Just one moment, please.
2. Could you just hold one moment, please?
3. It's not your turn yet.
4. Wait.

formal/informal
What is the right formal way to say
'Hi!'

formal/informal
What is the right formal way to say
'Bye!'

What is the best thing to say when a customer asks for the price of a service?

1. I have no idea.
2. You will see that when we're done.
3. I can give you an indication.
4. It will be very expensive.

What's the best way to tell a customer that you don't have time to repair their car today?

1. I'm sorry, our car mechanics are sick.
2. Can you call back tomorrow?
3. You have to go somewhere else.
4. I'm sorry, wer're fully booked today.

Speaking activity

What? Conversation about helping a customer

Who? In pairs

With? Use the work sheet

When? Come back to the classroom after 15 minutes 

End result Have the conversation. Your teacher will give you feedback.

What did you learn today?

On a scale of 1-10, how would you
score your effort?

0100