HOMAN

The booking office. 10.1 t/m 10.3.5

Tyra Menzing
Timo Frencken
Pepijn Egberts

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Slide 1: Slide
BurgerschapMBOStudiejaar 2

This lesson contains 17 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 10 min

Items in this lesson

The booking office. 10.1 t/m 10.3.5

Tyra Menzing
Timo Frencken
Pepijn Egberts

Slide 1 - Slide

Slide 2 - Slide

another name for the booking office
A
Front office
B
Department of bookings
C
reservation department
D
Reception

Slide 3 - Quiz

Combination
Marketing and sales, room reservations and and reservations department

Slide 4 - Slide

Banqueting
The banqueting department takes care of the venues, event hall and meeting or function rooms.

Slide 5 - Slide

different deparmtments in proces of reservation

Slide 6 - Mind map

Processing reservation
1.The reservation employee: books and confirms the reservation
2.Housekeeping ensures the room is clean
3.Front office checks the guest in
4.F&B for breakfast and restaurant 
5.Concierge, front office desk for tourist information for the guest

Slide 7 - Slide

Processing reservation
6.Health, the guest can use the health club
7.F&B for dinner at the restaurant
8.F&B for a drink at the bar
9.Housekeeping for refilling the minibar

Slide 8 - Slide

What is a walk in guest
A
When a guest makes a reservation directly at the front office
B
When a guest walks in
C
When a guest comes from the room to the front office
D
When the guest has a complaint and goes to the front office

Slide 9 - Quiz

In which groups can you divide the leisure and corporate groups?

Slide 10 - Open question

reservation channels
Most of the times the guest will suffice the information through what he makes a reservation.

Slide 11 - Slide

Most famous channels to make a reservation?

Slide 12 - Mind map

Deadline and warranty 
A reservation can be guaranteed in several ways:
1.When a guest indicates payment will be made by debit or cash
2.Make a pre-payment (deposit)
3.Guarantee a late arrival, leave card details behind.
4.Booking made by travel agency or tour operator

Slide 13 - Slide

Rates and conditions
-Rack rate
-Corporate rate
-Confidential rate
-Crew rate
-Discount rate
-Complimentary rate
-House use rate

Slide 14 - Slide

Which is best for the guest?
A
Crew rate
B
Corporate rate
C
Best available rate
D
Confidential rate

Slide 15 - Quiz

Which is best for the company/hotel?
A
Rack rate
B
Discount rate
C
House use rate
D
Crew rate

Slide 16 - Quiz

Thanks for your attention and cooperation
Tyra
Timo
Pepijn

Slide 17 - Slide