Week 1.5 Jobs in Hospitality

Today
  • Recap : Front Office Services
  • Jobs in Tourism
  • Reservations forms
1 / 18
next
Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 18 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 45 min

Items in this lesson

Today
  • Recap : Front Office Services
  • Jobs in Tourism
  • Reservations forms

Slide 1 - Slide

Wat zijn de taken van de Front Office behalve van check-in en check-out?

Slide 2 - Open question

Opdracht 1.07 blz. 31
Jobs in Tourism
'The Hospitality Industry'

Slide 3 - Slide

Types of Hospitality Companies
  • Airports
  • Hotels
  • Camping/ beach resorts
  • Restaurants
  • Spa (Resorts)
  • Amusement Parks

Slide 4 - Slide

I am the manager of the Travel Agency, I am a .......
A
Travel Clerk
B
Tourist Information Officer
C
Travel Agent
D
Tour Operator

Slide 5 - Quiz

I serve food and drinks, I am a ........
A
Stewardess
B
Waitor/ waitress
C
Seasonal worker
D
Customs officer

Slide 6 - Quiz

I deal with bookings, I am a ........
A
Travel Agent
B
Customs Operator
C
Reservationist
D
Receptionist

Slide 7 - Quiz

I take care of repairs, electrical failures and maintenance work. I am a ....
A
Housekeeper
B
Customs Officer
C
Travel Clerk
D
Maintenance Worker

Slide 8 - Quiz

I do sight seeing tours, I am a
A
Tour Operator
B
Lifeguard
C
Tourist Information Officer
D
Guide

Slide 9 - Quiz

I look after people in the swimming pool, I am a...........
A
Hall Porter
B
Lifeguard
C
Entertainment Officer
D
Seasonal Worker

Slide 10 - Quiz

I inspect luggage and passports, I am a .......
A
Stewardess
B
Travel Agent
C
Tour Rep
D
Customs Officer

Slide 11 - Quiz

I work at the Front Office, I am a ....
A
Travel Agent
B
Receptionist
C
Tourist Information Center
D
Waiter/ waitress

Slide 12 - Quiz

I serve food and drinks in the air, I am a
A
Travel Agent
B
Housekeeper
C
Seasonal worker
D
Air Hostess

Slide 13 - Quiz

I am in charge of the laundry and cleaning service, I am a ....
A
Bell Hop
B
Security
C
Housekeeper
D
Travel Agent

Slide 14 - Quiz

Reservations Form
Why is it important ? 

Slide 15 - Slide

Slide 16 - Slide

Payment details
* hoe gaat de gast voor het verblijf betalen* 

  • Cash
  • Met bank card
  • Credit card 
Types of CC : Master card / Visa / Amex / Diners Club / Other

***Credit card information
Bedroom Requirements
*wat voor type kamer hebben  ze nodig*

Room only / Bed and Breakfast / Half Board / Full Board

  • Single
  • Double
  • Twin
  • Suite
  • Extra bed
  • Baby bed
Personal Information
**Persoonlijk gegevens **
  • name
  • Date of birth
  • address
Correspondance Information
* hoe kan jij de gast bereiken*

  • Address
  • Telephone number
  • Email address
Travel Information
* waneer komen ze en waneer vertrekken ze*

  • Date of Arrival
  • Date of Departure
  • Total nights' stay

Slide 17 - Slide

Next week;
Telephone Reservations

Slide 18 - Slide