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Week 1.5 Jobs in Hospitality
Today
Recap : Front Office Services
Jobs in Tourism
Reservations forms
1 / 18
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Slide 1:
Slide
Engels
MBO
Studiejaar 1
This lesson contains
18 slides
, with
interactive quizzes
and
text slides
.
Lesson duration is:
45 min
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Items in this lesson
Today
Recap : Front Office Services
Jobs in Tourism
Reservations forms
Slide 1 - Slide
Wat zijn de taken van de Front Office behalve van check-in en check-out?
Slide 2 - Open question
Opdracht 1.07 blz. 31
Jobs in Tourism
'The Hospitality Industry'
Slide 3 - Slide
Types of Hospitality Companies
Airports
Hotels
Camping/ beach resorts
Restaurants
Spa (Resorts)
Amusement Parks
Slide 4 - Slide
I am the manager of the Travel Agency, I am a .......
A
Travel Clerk
B
Tourist Information Officer
C
Travel Agent
D
Tour Operator
Slide 5 - Quiz
I serve food and drinks, I am a ........
A
Stewardess
B
Waitor/ waitress
C
Seasonal worker
D
Customs officer
Slide 6 - Quiz
I deal with bookings, I am a ........
A
Travel Agent
B
Customs Operator
C
Reservationist
D
Receptionist
Slide 7 - Quiz
I take care of repairs, electrical failures and maintenance work. I am a ....
A
Housekeeper
B
Customs Officer
C
Travel Clerk
D
Maintenance Worker
Slide 8 - Quiz
I do sight seeing tours, I am a
A
Tour Operator
B
Lifeguard
C
Tourist Information Officer
D
Guide
Slide 9 - Quiz
I look after people in the swimming pool, I am a...........
A
Hall Porter
B
Lifeguard
C
Entertainment Officer
D
Seasonal Worker
Slide 10 - Quiz
I inspect luggage and passports, I am a .......
A
Stewardess
B
Travel Agent
C
Tour Rep
D
Customs Officer
Slide 11 - Quiz
I work at the Front Office, I am a ....
A
Travel Agent
B
Receptionist
C
Tourist Information Center
D
Waiter/ waitress
Slide 12 - Quiz
I serve food and drinks in the air, I am a
A
Travel Agent
B
Housekeeper
C
Seasonal worker
D
Air Hostess
Slide 13 - Quiz
I am in charge of the laundry and cleaning service, I am a ....
A
Bell Hop
B
Security
C
Housekeeper
D
Travel Agent
Slide 14 - Quiz
Reservations Form
Why is it important ?
Slide 15 - Slide
Slide 16 - Slide
Payment details
* hoe gaat de gast voor het verblijf betalen*
Cash
Met bank card
Credit card
Types of CC : Master card / Visa / Amex / Diners Club / Other
***Credit card information
Bedroom Requirements
*wat voor type kamer hebben ze nodig*
Room only / Bed and Breakfast / Half Board / Full Board
Single
Double
Twin
Suite
Extra bed
Baby bed
Personal Information
**Persoonlijk gegevens **
name
Date of birth
address
Correspondance Information
* hoe kan jij de gast bereiken*
Address
Telephone number
Email address
Travel Information
* waneer komen ze en waneer vertrekken ze*
Date of Arrival
Date of Departure
Total nights' stay
Slide 17 - Slide
Next week;
Telephone Reservations
Slide 18 - Slide
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