Unit 1 - Public Service Skills: Lesson 1

Exploring Public Services: Protecting and Serving
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Public ServicesFurther Education (Key Stage 5)

This lesson contains 43 slides, with interactive quizzes, text slides and 6 videos.

time-iconLesson duration is: 120 min

Items in this lesson

Exploring Public Services: Protecting and Serving

Slide 1 - Slide

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Learning Objective
At the end of the lesson, you will be able to:
  • Understand the roles and importance of public services in society.
  • Explain the skills and qualities needed to work within the uniformed protective services

Slide 2 - Slide

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What do you already know about public services and their roles?

Slide 3 - Mind map

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Starter Activity: Icebreaker Bingo
Find someone who... Bingo
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5:00

Slide 4 - Slide

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Discussion: Importance of Public Services
Importance of Public Services

  • What do you understand by the term 'public services'?
  • What are their key roles & responsibilities?
  • How do they maintain social order and public safety?
  • How do they support vulnerable people within society?
  • What challenges do they face?
  • How do you think they need to adapt in the future?
  • Why did you choose to study uniformed protective services?

Slide 5 - Slide

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Introduction to the Unit
Unit 1: Public Service Skills and Support for the Community
         Learning aims
                 In this unit you will:
  • Examine skills required to work in the public services
  • Investigate the support that public service provides to society
  • Demonstrate public service skills in community contexts
  • Reflect on own public service skills.

Slide 6 - Slide

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YOU NEED TO GO FOR THE MERIT IN THIS UNIT!!!






Here's why...

Slide 8 - Slide

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Slide 9 - Slide

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Public Services and Their Roles


In your groups you will research a public service and prepare a short presentation.
  • Roles and responsibilities
  • Case studies and/or when they have been in the news
  • Skills and qualities required 
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10:00

Slide 10 - Slide

  1. police
  2. fire & rescue
  3. Ambulance
  4. Armed forces
  5. Prison & Probation
  6. Border Force

Slide 11 - Video

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Roles & Responsibilities:

  • Enforce the law and maintain public order.
  • Investigate crimes and apprehend suspects.
  • Provide support and assistance during emergencies and incidents.
  • Engage with local communities to prevent crime and build trust.
  • Gather and analyse intelligence to prevent and solve crimes.
Skills/Qualities Required:

  • Strong communication and interpersonal skills.
  • Ability to remain calm under pressure.
  • Problem-solving and decision-making skills.
  • Physical fitness and resilience.
  • Integrity and ethical conduct.
Police Service

Slide 12 - Slide

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Slide 13 - Video

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Roles & Responsibilities:

  • Respond to fires, rescues, and other emergencies.
  • Provide assistance in incidents involving hazardous materials and road traffic collisions.
  • Educate the public on fire safety and prevention.
  • Conduct safety inspections and enforce fire safety regulations.
  • Collaborate with other emergency services during large-scale incidents.
Skills/Qualities Required:

  • Courage and the ability to work in dangerous situations.
  • Teamwork and leadership skills.
  • Physical fitness and agility.
  • Problem-solving abilities.
  • Compassion and empathy.
Fire and Rescue Service

Slide 14 - Slide

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Slide 15 - Video

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Roles & Responsibilities:

  • Provide emergency medical care and transportation to patients.
  • Respond to accidents, medical emergencies, and public health crises.
  • Administer first aid and life-saving treatments.
  • Coordinate with hospitals and healthcare providers for patient care.
  • Educate the public on emergency response and health issues.
Skills/Qualities Required:

  • Medical knowledge and clinical skills.
  • Ability to work efficiently under pressure.
  • Compassion and empathy towards patients.
  • Communication and teamwork skills.
  • Adaptability and resilience.
Ambulance Service

Slide 16 - Slide

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Slide 17 - Video

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Roles & Responsibilities:

  • Defend the UK and its interests at home and abroad.
  • Support international peacekeeping and humanitarian missions.
  • Provide aid and assistance during national emergencies and disasters.
  • Conduct military operations and exercises to maintain readiness.
  • Develop and maintain military capabilities and technologies.
Skills/Qualities Required:

  • Discipline and leadership.
  • Physical fitness and stamina.
  • Problem-solving and decision-making under pressure.
  • Teamwork and collaboration.
  • Adaptability and resilience in diverse environments.
Armed Forces

Slide 18 - Slide

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Slide 19 - Video

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Roles & Responsibilities:

  • Manage and rehabilitate offenders in custody.
  • Supervise and support offenders in the community.
  • Ensure safety and security within prisons and probation facilities.
  • Deliver education, training, and rehabilitation programs.
  • Prepare offenders for reintegration into society.
Skills/Qualities Required:

  • Communication and interpersonal skills.
  • Empathy and understanding of diverse backgrounds.
  • Conflict resolution and de-escalation techniques.
  • Ethical conduct and professionalism.
  • Patience and resilience in challenging situations.
Prison & Probation Services

Slide 20 - Slide

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Slide 21 - Video

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Roles & Responsibilities:

  • Control and manage the UK's borders to regulate immigration and customs.
  • Prevent illegal immigration and trafficking of goods.
  • Conduct passport and visa checks at ports of entry.
  • Detain and process individuals suspected of immigration offenses.
  • Provide support and assistance to legitimate travelers and businesses.
Skills/Qualities Required:

  • Knowledge of immigration laws and regulations.
  • Attention to detail and accuracy in documentation.
  • Cultural awareness and sensitivity.
  • Decision-making and judgment skills.
  • Ability to handle sensitive and potentially confrontational situations.
Border & Immigration Services

Slide 22 - Slide

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Break
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10:00

Slide 23 - Slide

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Which skill is most crucial for someone working in the Police Services?
A
Proficiency in forensic science analysis
B
Expertise in negotiation and conflict resolution
C
Advanced paramedic training
D
Legal knowledge and interpretation

Slide 24 - Quiz

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What is a key quality required for someone working in the Fire and Rescue Services?
A
Physical fitness and endurance
B
Creative problem-solving in emergency situations
C
Financial management skills for equipment procurement
D
Multilingual proficiency for international rescue missions

Slide 25 - Quiz

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Which skill is essential for someone working in the Armed Forces?
A
Negotiation and diplomatic skills
B
Musical talent and appreciation
C
Urban planning and development expertise
D
Strategic thinking and tactical decision-making

Slide 26 - Quiz

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What is a primary skill needed for someone working in the Ambulance Services?
A
Crisis management and public relations
B
Communication and interpersonal skills
C
Technological proficiency in medical equipment
D
Engineering skills for vehicle maintenance

Slide 27 - Quiz

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Which quality is crucial for someone working in the Prison Service?
A
Culinary arts and nutrition knowledge
B
Empathy and de-escalation techniques
C
Martial arts and/or hand-to-hand combat skills
D
Proficiency in legal advocacy and courtroom procedures

Slide 28 - Quiz

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Which skill is most important for someone working in Border Force?
A
Environmental conservation and wildlife protection
B
Attention to detail and document verification
C
Physical fitness and tactical training
D
Knowledge and proficiency in different languages

Slide 29 - Quiz

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Which quality is essential for a Police Officer dealing with community relations?
A
Analytical research and statistical analysis
B
Cultural awareness and sensitivity
C
Theatrical performance and public speaking
D
Knowledge and proficiency in different languages

Slide 30 - Quiz

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What grade do you need to achieve overall in this course to get onto the Level 3 Public Services Course?
A
PP
B
MP
C
MM
D
MD

Slide 31 - Quiz

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How many points do you need to earn through your assignments to attain a grade of MP?
A
108
B
96
C
112
D
116

Slide 32 - Quiz

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Why is it important to try and achieve a Merit or above in this unit?
A
Because I should try to achieve at least a Merit in all of my units
B
It is the unit that awards the most points
C
I would mean I only need one other Merit to reach 112 points
D
All of the above

Slide 33 - Quiz

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How many assessments will you do in this unit?
A
1
B
2
C
3
D
4

Slide 34 - Quiz

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Which of the following assessment results would give you a Merit grade for the unit?
A
Assignment 1 - Pass Assignment 2 - Distinction
B
Assignment 1 - Merit Assignment 2 - Pass
C
Assignment 1 - Distinction Assignment 2 - Merit
D
Assignment 1 - Merit Assignment 2 - Merit

Slide 35 - Quiz

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Explain the difference between the terms 'essential' & 'desirable'

Slide 36 - Open question

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List 4 skills which you think are essential across the uniformed protective services and be ready to explain your reasoning.

Slide 37 - Open question

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Slide 38 - Slide

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Slide 39 - Slide

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Slide 40 - Slide

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Write down 3 things you learned in this lesson.

Slide 41 - Open question

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.
Write down 2 things you want to know more about.

Slide 42 - Open question

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.
Ask 1 question about something you haven't quite understood yet.

Slide 43 - Open question

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.