RDM - I1S - Check out and complaint handling
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Items in this lesson
Slide 1 - Slide
Slide 2 - Slide
timer
1:00
Thank you for complaining!
Why thank you?
Why thank you?
Slide 3 - Mind map
What is the worst complaint you every experienced?
timer
1:00
Slide 4 - Open question
Are you familiair with the
complaint handling model LEARNT
complaint handling model LEARNT
timer
0:20
YES
NO
Slide 5 - Poll
Each letter of LEARNT
stands for a word, which words?
stands for a word, which words?
timer
2:00
Slide 6 - Open question
Slide 7 - Slide
Do you agree of
disagree with the following quote:
"You should ALWAYS apologize to the guest if he has a complaint "
disagree with the following quote:
"You should ALWAYS apologize to the guest if he has a complaint "
timer
0:20
AGREE
DISAGREE
Slide 8 - Poll
Slide 9 - Slide
How is a complaint registered in your internship hotel?
timer
1:00
