Business/15

• English
• Special Education

Congratulations

FORMAL:

-Joe, on behalf of the department, I'd like to congratulate you on your thirthiest anniversary with the company.

-Thank you, Ben, and thanks to everyone. It's wonderful to be recognised like this.

INFORMAL:

-I've just heard that you and Tom are engaged to be married, Jill. My congratulations! I wish you all the best.

-Thanks a lot, Sandra. We're both very happy about it.

MORE FORMAL:

-Congratulations on your promotion, Mr Carlson. I can't think of anyone who deserves it more than you do.

-Thank you very much. I appreciate the kind words, Miss Ribs.

Production

Discussion

-Is production the most important department of all? Why or why not?

-What particular skills do you think production and operations managers require?

-What do you think the objectives of a production departments usually are?

-Why do we divide countries to production type or service type?

Choose the appropriate word!

Any company that provides goods or services for another one

1. capacity
2. subcontractor
3. plant
4. component

Any of the pieces or parts that make up a product, machine, etc.

1. outsourcing
2. location
3. component
4. lead time

Buying products or processed materials from other companies rather than manufactoring them

1. plant
2. component
3. subcontractor
4. outsourcing

Tha maximum rate of output that can be achieved from a production process

1. lead time
2. capacity
3. plant
4. location

The buildings, machines, equipment and other facilities used in the production process

1. plant
2. location
3. lead time
4. capacity

The geographical situation of a factory or other facility

1. capacity
2. lead time
3. location
4. outsourcing

The stock of any item or resource used in an organization

1. plant
2. subcontractor
3. location
4. inventory

The time needed to perform an activity (eg. to manufacture or deliver something)

1. inventory
2. plant
3. lead time
4. subcontractor

Complete the text by dragging the optional words to their places!

outsourcing

subcontractor

component

capacity

inventory

outsourcing

subcontractor

lead time

location

inventory

location

lead times

capacity

plants

inventory

Choose the correct answer!

Sales

List price is the price established by a product's ________.

1. factory
2. manufactoring
3. manufacturer
4. plants

A ________ outlet is a store that sells merchandise directly from the maker to the consumer.

1. factor
2. factory
3. price
4. prize

Outlet stores have cheaper prices because they have eliminated "the _____________".

1. middle-guy
2. middleman
3. in-between-man
4. midman

A ______________ sale is generally held by a store going out of business

1. liquidation
2. liquid
3. liquidity
4. beer

Irregulars or imperfects are goods (often clothes) that don't _____________ the manufacturer's
standards for quality.

1. match
2. mark
3. meet
4. math

I always speak the truth when talking to customers. I never make any _____________ promises.

1. false
2. fault
3. faulty
4. uncommon

One of the tricks in sales is to be persuasive without being _____________.

1. pushy
2. pushed
3. pushing
4. push

Sales people are most effective when the client sees them as _____________.

1. autistic
2. automatic
3. authentic
4. authoracy

Contrary to _____________ ( = what most people believe), body language doesn't matter it sales.

1. populist belief
2. popular belief
3. poplar belief
4. pop belief

A good sales person is good at _____________ ( = determining) the prospect's needs.

1. figuring out
2. figuring
3. seeing out
4. finding up

Goodbye!