Telephone messages

Telephone messages
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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 20 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 45 min

Items in this lesson

Telephone messages
Click on worksheet to download

Slide 1 - Slide

Reasons why someone
may not be able
to take a call

Slide 2 - Mind map

Exercise 2
Complete the sentences with the words

Slide 3 - Slide

  1. afraid; take
  2. busy; hold
  3. catch; repeat
  4. let; calling
  5. just
  6. sure
  7. anything

Slide 4 - Slide

Complete dialogues with 7 of the 8 sentences

Slide 5 - Slide

  1. I'm sorry I didn't catch your name? Could you repeat it?
  2. I'm sorry but the line is busy. Would you like to hold?
  3. Could you just tell him I called?
  4. I'll let him know you rang. Thank you for calling.
  5. I'm sorry but she's in a meeting right now. Can I take a message?
  6. Is there anything else?
  7. I'll make sure she gets your message.

Slide 6 - Slide

In pairs, practise call to those in ex. 2
  • practise dialogue 1 and 2
  • use a different company
  • use your own or another name 
  • switch turns A <-> B
  • try not to use notes

Slide 7 - Slide

Ex.3 Taking down information
Listen to the phone conversation 

Slide 8 - Slide

What was the telephone number?

Slide 9 - Open question

What was the message?

Slide 10 - Open question

Listen again and tick the expressions you hear

Slide 11 - Slide

  • Could I leave a message?
  • Could you tell her that ...
  • Hold on a second, I'll just get a pen and paper ... Right, go ahead
  • Let me just read that back to you
  • Could you give me your number please?
  • Right, I'll make sure Mrs Harris gets your message.

Slide 12 - Slide

Ex.4 Checking information
  • Read the information
  • Complete the mini dialogues using the phrases

Slide 13 - Slide

  1. OK, I've got that.
  2. Can you say it again?
  3. Can I just check that?
  4. Can you read that back to me?
  5. Sorry, did you say
  6. Sorry, is that

Slide 14 - Slide

Ex. 5 Role Play
Name: John Smith
Tel number: 7700185211
Email address: john_smith@gmail.com
Password: J$mith23

Slide 15 - Slide

Slide 16 - Slide

5. Bookkeeping Cycle (p.12)
  • series of steps involved in maintaining accurate and up-to-date financial records for a business.
  • Purchase Invoices
  • Inkoopfacturen
  • Payroll Master Files
  • Hoofdbestanden loonlijst
  • Time cards
  • In- / Uitklok kaarten
  • Credit card statements
  • Credit card afschriften
  • Accountingsoftware
  • Boekhoudsoftware
  • Count inventory
  • Voorraad tellen
  • Trial balance
  • Proefbalans

Slide 17 - Slide

5 Bookkeeping cycle
P.12 Do exercises 2 and 3
P. 13 Do exercise 4
timer
10:00

Slide 18 - Slide

Reading
  1. C
  2. C
  3. B
Vocabulary
  1. F
  2. A
  3. B
  4. D
  5. C
  6. E

Slide 19 - Slide

Fill in the blanks
  1. adjusted trial balance
  2. fiscal year
  3. end-of-period procedures
  4. Payroll
  5. time card

Slide 20 - Slide