2BAC1 13-12

• Engels
• MBO
• Studiejaar 2

Welcome to the lesson

PLAN FOR TODAY:

1. Introduction

2. Revision 

3. Starting a new unit

YOU NEED: Your Business Partner B1 Coursebook

good mood 

WELCOME

- we officially begin P3

- you have the first lesson with me as your teacher

- we can start the countdown until our spring break

How is everyone doing?
Did you celebrate carnival
last weekend?

photos

your wishes?
your ideal English lesson?

What have you done so far?

UNIT 6 finished, test, grade in Osiris

CENTRAAL EXAMEN ENGELS LEZEN EN LUISTEREN B1

Practice material 

Centraal Examen Engels B1

You need to

- pick the time/date yourself

-inform teachers 

- take your ID en Deltion pas with you

Questions

UNIT 7

CUSTOMER SERVICE

How can you define customer service?

What is customer service?

Name some companies
with good customer service

Name some companies
with bad customer service

Books page 68

Lead in 1

10 min

AIRLINES

1. Do you often fly?

2. What airlines do you use?

3. What customer service do they offer

cheap airlines

regular airlines

Activity

handout 

2BAC1 13-12