2AAB1 B1 Hanging on the telephone

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Slide 1: Slide

EngelsMBOStudiejaar 2

This lesson contains 12 slides, with interactive quizzes and text slides.

Lesson duration is: 45 min

Items in this lesson

2AAB1 B1 Hanging on the telephone

Slide 1 - Slide

Welcome to the lesson

PLAN FOR TODAY:

1. Your holidays

2. Keuzedeel Engels

3. Hanging on the telephone

Lesson until 11:45

Slide 2 - Slide

How is everyone doing?
Enjoyed your holidays?

Slide 3 - Mind map

Keuzedeel Engels

Additional information

Slide 4 - Slide

Questions?

Slide 5 - Open question

Last time

- we talked about airlines/luchtvaartmaatschappijen

- different levels of customer service/verschillende niveaus van klantenservice

Slide 6 - Slide

Gesprekken Voeren

Open your books on page 70

Slide 7 - Slide

Lead-in 1 page 70

DISCUSSION

email

chatbot

live chat

social media forum

telephone

Slide 8 - Slide

chatbot and live chat

wat is het verchil?

Slide 9 - Slide

TODAY

CUSTOMER SERVICE on the phone

KLANTENSERVICE aan de telefoon

Slide 10 - Slide

Lead-in 1 section 2

a-b

Slide 11 - Slide

Listening

page 70

Slide 12 - Slide

2AAB1 B1 Hanging on the telephone

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Mind map

Slide 4 - Slide

Slide 5 - Open question

Slide 6 - Slide

Slide 7 - Slide

Slide 8 - Slide

Slide 9 - Slide

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

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