2AAB1 B1 Hanging on the telephone

7.1 Hanging on the telephone

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Slide 1: Slide

EngelsMBOStudiejaar 2

This lesson contains 13 slides, with interactive quizzes and text slides.

Lesson duration is: 45 min

Items in this lesson

7.1 Hanging on the telephone

Slide 1 - Slide

Welcome to the lesson

PLAN FOR TODAY:

1. Revision

2. exercises page 69

3. Hanging on the telephone

Slide 2 - Slide

How is everyone doing?

Slide 3 - Mind map

Revision

Last time we talked about....

Slide 4 - Slide

Different levels

of customer service offerred by different airlines

CHEAP, low-cost, no-frills, budget airlines

REGULAR airlines with first class and premium service

Slide 5 - Slide

Ryanair - describe
the airline and its
services

Slide 6 - Mind map

Emirates - what do they
offer?

Slide 7 - Mind map

Exercises page 69

exercise 7, 8, 9

Slide 8 - Slide

Lead-in 1 page 70

DISCUSSION

email

chatbot

live chat

social media forum

telephone

Slide 9 - Slide

chatbot and live chat

wat is het verchil?

Slide 10 - Slide

TODAY

CUSTOMER SERVICE on the phone

KLANTENSERVICE aan de telefoon

Slide 11 - Slide

Lead-in 1 section 2

a-b

Slide 12 - Slide

Listening

page 70

Slide 13 - Slide

2AAB1 B1 Hanging on the telephone

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Mind map

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Mind map

Slide 7 - Mind map

Slide 8 - Slide

Slide 9 - Slide

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

Slide 13 - Slide

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