Formal email requesting info
1. start the email politely: Dear Sir/Madam; Dear + Surname...
2. don't use abbreviations (e.g. asap), slang (e.g. u ipv you), or contractions (e.g. didn't ipv did not)
3. say why you are writing + what you're responding to
4. ask for clarification (bc you're not sure about something) = min 1 question needs to be indirect: Could you tell me...? / I would like to know...
5. mention that you would like a reply
6. finish the email politely: Yours faithfully vs Yours sincerely