Unit 8

• Engels
• MBO
• Studiejaar 3

Unit 8 - Shopped!

       PERSONAL EXPERIENCES:

• Have you ever seen anyone stealing something in a shop? 
• If so, what was it?
• What sort of articles are easy to steal?
• How do shoplifters  do it?
• If you owned a shop, what would you do to reduce shoplifting?

Listening

Ex. 2/172

Ex. 3/173

Track 32

Track 33

Ex. 6+7 / 176-177

Read the text and answer the questions at page 176-177

Find the words in the text with these meanings

1. Professional and amateurs

2. Professional ones - they might use force or intimidation

3. No, these are the most common ways, but there are others

4. There is no typical profile of a shoplifter (all ages, races, background)

5. This might indicate that somebody acting like that is there to steal instead of buying

1. skilled at

2. force

3. easier to spot

4. distract

5. pilfer

6. hit

7. less alert

8. shift changes

9. merchandise

10. concealed

11. stroller

12. bold

13. short changing

14. phony returns

15. characteristics

16. guilt

17. exibit

18. sales clerk

19. unnecessary

20. stolen

21. random items

22. rest rooms

23. exits

24. juveniles    25. disturbance

Ex. 7/177

Unit 8 - Shopped - Ex. 8/177

SOME / SOMEWHERE / SOMEBODY, 

I've got some coffee if you want..

I know someone who works at C&A.

The keys must be somewhere here.

IN EEN BEVESTIGENDE ZIN GEBRUIK JE SOME

ANY / ANYWHERE / ANYBODY, ETC

Sorry, I haven't got any coffee here.

I don't know anybody at C&A.

I can't find my keys anywhere!

Do you know anyone who lives in Tilburg?

IN EEN ONTKENNENDE OF VRAGENDE ZIN GEBRUIK JE ANY

BEVESTIGEND

ONTKENNEND/

VRAAG

EX. 8/177-178

Fill in ex. 8/ page 177

Ex. 9/178-179

Polite answers in English:

- Can you help me with these boxes?

- Yes, I can / No. I can't

- Do you know who closed the door?

- Yes, I do / No, I don't.

Replying to a statement:

- This book is really good.

- Is it?

- We can call you tomorrow.

- Can you?

- It wasn't my fault.

- Wasn't it?

Ex. 9/178-179

Question tags

You can come to my party, can't you?

We must go now, mustn't we?

You are late, aren't you?

You can't come to work, can you?

We mustn't go now, must we?

You aren't late, are you?

Pay attention:

You drove carefully, didn't you?

He paid the product, didn't he?

You will call me, won't you?

Tom didn't leave, did he?

Ex. 9/178-179

Fill in the questions.

Look at the examples given on the right side of the page.

Ex. 10/179

Fill in the words given above the email.

Ex. 11/180

Write the email (offer). Check the details and include them in the mail.

Listening + Translate

Exercise 13 - page 181

Ex. 12/181, track 34

Ex. 13/181

1. Remember that the customer is the most important person in the store.

2. It's very important that you follow the right procedure.

3. It's very important to make the right notes.

4. You'd better leave this to the manager.

5. If I were you, I would scan this barcode again.

6. You can always ask a colleague.

7. Have you ever thought of trying it in a different way?

8. First you go,... second you make......., third you ask...

9. Always check if you give the right change.

10. Never accept banknotes of 200 and 500.

Ex. 14/182

1. I want to discuss with you the most important topics.

2. You must underline the first part.

3. Think about making eye contact with the customer.

4. If you work efficiently the customer will appreciate it.

5. By working fast and precisely, the cue will become shorter.

6. We already talked this morning how to deal with problems.

7. Don't stack heavy articles/items on top of breakable ones.

8. Check if the caps of bleach bottles are closed properly.

9. Keep it in your mind.

10. I want you to remove all the articles that have passed the best-before date.

Ex. 14/182

1. I want to review the key points once more.

2. You should underline the first part.

3. Remember to make eye-contact with the customer.

4. If you work efficiently, the customer will certainly appreaciate it.

5. By working quickly and efficiently, the queue of people at the checkout will shorten.

6. We already discussed how to deal with problems this morning.

7. Don't stack heavy items on top of breakable ones.

8. Make sure the bleech bottle caps are closed tightly.

9. Keep this in your mind.

10. I want you to remove every article that is passed the sell-by date/ best-before date.

WORDS TO LEARN  pg 187

winkeldiefstal - shoplifting

gemiddeld - average

oneerlijk - unfair

veiligheidsmaatregelen- security measures

winkeldief - shoplifter

invloed op - influence upon

gangpad in een winkel - aisle

afdeling - department

detectiepoortje - anti-theft gates/ security     towers

vitrine - shop window

winkelvloer - floor

indeling van een winkel - layout

cassiere - cashier/ checkout operator

betrappen - catch

het verkooppersoneel afleiden - to distract the sales staff

ploegwisseling - changing of the shift

artikelen/koopwaar - merchandise

kenmerk, typische eigenschap - features

winkelbezoeker - customer

speciale aanbieding - special offer

bekentenis - confession

veroordeling - conviction

pikken, gappen - pinch, pilfer

vervolgen - prosecute

richtlijn - guideline

Translate

Ex. 14/ 182-183

Do ex. 17/184-185

Toets Unit 8:   10 November 2023

Words pg  187

Ex. 8, 9, 13, 14, 18

Dear Madam/ Dear Sir,                     - formeel, je kent de namen niet

Dear Mr Bos / Dear Mrs Crain,        - formeel

Dear Johnny,                                       - informeel

..................

Looking forward to hearing from you.       

We hope to hear from you soon.

Yours sincerely,    - formeel

Kind regards,        - informeel

Quizzlet - Words Unit 8

https://quizlet.com/_8ru307?x=1qqt&i=1rjhnc

Track 35 - Case 8

Case 8 - Shoplifting

Reading:

Look for the following words in the text which mean:

1. verhoog

2. in staat zijn

3. schappen

4. dure producten

5. laadpunten

6. hoofdingang

7. nadrukken

8. ontmoedigen

9. makkelijke doel

10. straffen

11. detectie poort

12. uitgang

13. beveiligd product

14. pakken

15. buiten bereik

16. vitrine

17. dagelijks

18. vermoeden

19. benader

20. iemand heeft gestolen

21. hou hem in de gaten

22. vraag hulp

23. beschrijving

24. voertuig

25. probeer niet

26. arrestatie

Advice against shoplifting

Think about your work or your internship place. 

Write advices against shoplifting for the manager.

DONE