PHONE CALLS
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Items in this lesson
Slide 1 - Slide
Slide 2 - Slide
How are you today?
😒🙁😐🙂😃
Slide 3 - Poll
Slide 4 - Slide
Slide 5 - Slide
Slide 6 - Slide
Slide 7 - Slide
Formal & informal phone calls
Slide 8 - Mind map
Slide 9 - Video
0
Slide 10 - Video
Slide 11 - Slide
Slide 12 - Video
Slide 13 - Slide
Answering the phone in a professional context. The right order.
Good afternoon,
International Law Firm
This is Simon Jones speaking
How may I help you?
Slide 14 - Drag question
Slide 15 - Slide
Is this conversation informal or formal?
A
Formal
B
informal
