Phone calls

Phone calls

1. Please stay on the _____         - I'll put you          ___ .

2. I’m afraid the line is                 . Would you like to                later?

_____

_____

_____

_____

line

through

busy

call back

3. Let me find out what happened to your                   .

Did you receive a                   by email?

4. Mrs Ahmadi is on the phone. She would like to 

the                 .

_____

_____

_____

_____

order

confirmation

reschedule

appointment

What is the best way for Robin to answer the phone?

1. Hello?
2. Hello, how may I help you?
3. Hello, Sales Department, Robin speaking.
4. Hi, this is Robin, what's up?

Caller: 'Hello there. Can I speak to Owen Masters, please?'

1. Who shall I say is calling?
2. Who's calling?
3. Who is that?

Caller: 'It's Walt Sherridan.'

1. Okay. Just a second ...
2. Hang on, Walt.
3. Please hold and I'll see if he's available.

You: 'I'm afraid he's in a meeting at the moment ...'

1. Can I take a message?
2. Can I help?
3. What do you want to say to Owen?

Caller: 'Could you tell him I called and that he can reach me on my new mobile?'

1. OK. What's your number?
2. Right. Can I take your number please?
3. Give me the number. I'll write it down.

Caller: '0-6-8-5-5-9-1-3-2.'

1. Got it.
2. Okay, thank you.
3. That's 0-6-8-5-5-9-1-3-2. Is that correct?
4. Right. I'll tell him.

Caller: 'Thank you. Goodbye!'

1. Goodbye.
2. Take care.
3. See you.
4. Later!

Work together with a classmate and have the telephone conversation. It is fine if details, like the mobile phone number, are different. Switch roles when finished.

You: 'Hello, Sales Department, Robin speaking.'

Caller: 'Hello there. Can I speak to Owen Masters, please?'

You: 'Who shall I say is calling?'

Caller: 'It's Walt Sherridan.'

You: 'Please hold and I'll see if he's available.'

[......]

You: 'I'm afraid he's in a meeting at the moment. Can I take a message?'

Caller: 'Could you tell him I called and that he can reach me on my new mobile?'

You: 'Right. Can I take your number please?'

Caller: '0-6-8-5-5-9-1-3-2.'

You: 'I'll make sure he gets the message.'

Caller: 'Thank you. Goodbye!'

You: 'Bye.'

Translate: Ik zal u doorverbinden met mevrouw Wells.

Translate: Peter Steijn is in bespreking en ik stoor hem liever niet.

Translate: Het spijt me, maar ze is er niet op het moment.

Work together with a classmate and have the telephone conversation. It is fine if details, like the mobile phone number, are different. Switch roles when finished.

Max: This is Amazon, Customer Service, Max speaking. What can I do for you?

Charmaine: Good afternoon. This is Charmaine de Groot speaking. I would like to ask you a question.

Max: Hi Charmaine, please go ahead and ask your question.

Charmaine: Thank you. I (have) ordered a set of headphones through your website, but I’ve just received an email saying they are out of stock.

Max: Oh, I’m sorry to hear that.

Charmaine: Yes, it’s a shame. But more importantly, I had already paid for them. Can I get a refund?

Max: Of course! Let me sort that out for you right away. Could you give me the order number, please?

Charmaine: Yes, I have it here. It’s 2-6-0-0-4-7-8-0.

Max: Thanks, Charmaine. OK, this will take a day or two to process, and then the money will be returned to your credit card balance.

Charmaine: OK, that sounds good.

Max: Is there anything else I can do for you, Charmaine?

Charmaine: No, thank you. That is all.

Max: Great, thank you for calling! Bye!

Phone call

You are at Victoria Railway station in Manchester, where you intended to catch the last bus, but it has already left. You decide to call a taxi to take you to your B&B (67 Bradford Road, Manchester). You call the taxi office and ask the employee to send a taxi. The employee repeats the address details, makes a note of your mobile phone number and confirms that a taxi will arrive as soon as possible.

Practise the phone call with a classmate. When you're satisfied, make a recording OR write a script for the phone call. Hand it in via Teams.

Work with a fellow student and have the following telephone conversations. Each choose one of the options and think up the details (names, addresses, phone numbers, times, etc.) yourself.

1. You call a friend to ask if they want to go out to a certain pub tonight. Your friend's brother answers the phone.
   
2. You call the hospital to reschedule an appointment. The receptionist at the main desk takes your call.
   
3. You call a taxi company and ask if they can take you to a certain address at a certain time. A telephone operator takes your call.