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telephone message 19-4-2023
telephone message 19-4-2023
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Slide 1:
Slide
Engels
MBO
Studiejaar 1
This lesson contains
38 slides
, with
interactive quizzes
,
text slides
and
2 videos
.
Lesson duration is:
50 min
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Items in this lesson
telephone message 19-4-2023
Slide 1 - Slide
Slide 2 - Video
Goals for today
At the end of lesson you will be know how to write a telephone note and know what is important to include.
Slide 3 - Slide
Assignment leaving a message
https://6a63fca904fd268f15f7-d5770ffdd579eb31eaa89faeffc55fe7.ssl.cf1.rackcdn.com/LE_listening_A2_Leaving_a_message.mp3
Slide 4 - Slide
1. Maria’s in a meeting.
A
True
B
False
Slide 5 - Quiz
2. Peter’s number is 07460 990128.
A
True
B
False
Slide 6 - Quiz
3. Peter needs to give Maria the new project figures
A
True
B
False
Slide 7 - Quiz
4. Peter might be in a meeting later that afternoon.
A
True
B
False
Slide 8 - Quiz
5. Peter prefers Maria to email him back instead of calling back.
A
True
B
False
Slide 9 - Quiz
6. Peter’s email address is peter.griffin@pxo.com
A
True
B
False
Slide 10 - Quiz
difference
Taking a message - answerring the phone
Leaving a message - phoning someone
Slide 11 - Slide
Tekst
Thank you. Goodbye.
I’m sorry. She’s not here at the moment. Would you like to leave a message?
That’s fine. I’ll tell her you called. Goodbye.
It’s OK. She already has my number.
Yes, please. Could you tell her that Peter Griffin called?
Sure. Would you like to leave a number?
6
2
3
1
4
5
Slide 12 - Drag question
I’ll call back later.
Would you like to leave a message?
I'll give her your message when she comes back to the office.
Here’s my email address.
Please ask her to call me back
Could you give me your number, please?
Could you take a message, please?
Thank you for calling.
Leaving a message
Taking a message
Slide 13 - Drag question
Taking a message
Would you like to leave a message?
I'll give her your message when she comes back to the office.
Could you give me your number, please?
Thank you for calling.
Slide 14 - Slide
Leaving a message
I’ll call back later.
Here’s my email address.
Please ask her to call me back.
Could you take a message, please?
Slide 15 - Slide
Telephone note audio
Date :
Time :
Taken by: Jane Solomon - Sales department
Details of the caller
Name: Peter Griffin
Company name
Telephone number: 074609988
Email: peter.griffin@fresh.com
Slide 16 - Slide
Message for:
Maria Fernandez
Peter Griffin called in connection with the PXO project.
He needs the new project figures.
Please return his call. If he is in a meeting, could you please sen him an email.
Slide 17 - Slide
As in telephone note
To be dealt with by:
Name Maria Fernandez
Action:
please return the call
Slide 18 - Slide
writing a telephone memo
exercise
Slide 19 - Slide
For whom is the message?
A
Dennis Smith
B
Lianne de Bloois
Slide 20 - Quiz
Which number does Lianne have dial, in order to contact mr. Smith?
Slide 21 - Open question
Which message does Mr. Smith ask you to pass on?
Slide 22 - Open question
Excercise 2
Slide 23 - Slide
Who took the message?
A
Mr Dickens
B
Miss Havisham
C
You
Slide 24 - Quiz
For who is the message?
A
You
B
Mr Dickens
C
Miss Havisham
Slide 25 - Quiz
When did Mr Dickens call the office?
What time and day?
Slide 26 - Open question
When does Miss Havisham have to respond by?
A
Tomorrow
B
Wednesday
C
Friday
D
Today
Slide 27 - Quiz
Which contact details did Mr Dickens leave?
A
telephone number
B
email address
C
telephone number and email address
D
none
Slide 28 - Quiz
Which message was asked to be given to Miss Havisham?
Slide 29 - Open question
Excercise 3
Slide 30 - Slide
Who took the message?
A
Jack
B
Lana
C
Mrs Gold
D
Mr Brands
Slide 31 - Quiz
Who called?
A
Lana
B
Mr Brands
C
Jack
D
Mrs Gold
Slide 32 - Quiz
For who is the mesage
A
Jack
B
Lana
C
Mr Brands
D
Mrs Gold
Slide 33 - Quiz
Which message needs to be given to Mrs Gold?
Slide 34 - Open question
Slide 35 - Video
https://www.youtube.com/watch?v=Nq65EmDpBA0
Slide 36 - Slide
What could the new telefonist do to improve her skills?
Slide 37 - Open question
Assignment
Easy Business conversation, page 52
Make telephone notes of the two conversations
Slide 38 - Slide
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