telephone message 19-4-2023

telephone message 19-4-2023
1 / 38
next
Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 38 slides, with interactive quizzes, text slides and 2 videos.

time-iconLesson duration is: 50 min

Items in this lesson

telephone message 19-4-2023

Slide 1 - Slide

Slide 2 - Video

Goals for today
At the end of lesson you will be know how to write a telephone note and know what is important to include.

Slide 3 - Slide

Assignment leaving a message
https://6a63fca904fd268f15f7-d5770ffdd579eb31eaa89faeffc55fe7.ssl.cf1.rackcdn.com/LE_listening_A2_Leaving_a_message.mp3

Slide 4 - Slide

1. Maria’s in a meeting.
A
True
B
False

Slide 5 - Quiz

2. Peter’s number is 07460 990128.
A
True
B
False

Slide 6 - Quiz

3. Peter needs to give Maria the new project figures
A
True
B
False

Slide 7 - Quiz

4. Peter might be in a meeting later that afternoon.
A
True
B
False

Slide 8 - Quiz

5. Peter prefers Maria to email him back instead of calling back.
A
True
B
False

Slide 9 - Quiz

6. Peter’s email address is peter.griffin@pxo.com
A
True
B
False

Slide 10 - Quiz

difference


Taking a message  - answerring the phone
 Leaving a message - phoning someone






Slide 11 - Slide

Tekst
Thank you. Goodbye. 
I’m sorry. She’s not here at the moment. Would you like to leave a message?
That’s fine. I’ll tell her you called. Goodbye. 
It’s OK. She already has my number.
Yes, please. Could you tell her that Peter Griffin called? 
Sure. Would you like to leave a number? 
6
2
3
1

4

5

Slide 12 - Drag question

I’ll call back later. 
Would you like to leave a message?  
I'll give her your message when she comes back to the office. 
Here’s my email address. 
Please ask her to call me back
Could you give me your number, please? 
Could you take a message, please? 
Thank you for calling. 
Leaving a message
Taking a message

Slide 13 - Drag question

Taking a message
Would you like to leave a message?
I'll give her your message when she comes back to the office.
Could you give me your number, please?
Thank you for calling.


Slide 14 - Slide

Leaving a message
I’ll call back later.
Here’s my email address.
Please ask her to call me back.
Could you take a message, please?

Slide 15 - Slide

Telephone note audio

Date : 
Time : 
Taken by: Jane Solomon - Sales department
Details of the caller
Name: Peter Griffin
Company name
Telephone number: 074609988
Email: peter.griffin@fresh.com


Slide 16 - Slide

Message for:
Maria Fernandez

Peter Griffin called in connection with the PXO project.
He needs the new project figures.

Please return his call. If he is in a meeting, could you please sen him an email.

Slide 17 - Slide

As in telephone note
To be dealt with by: 
Name Maria Fernandez

Action:
 please return the call 


Slide 18 - Slide

writing a telephone memo
exercise

Slide 19 - Slide

For whom is the message?
A
Dennis Smith
B
Lianne de Bloois

Slide 20 - Quiz

Which number does Lianne have dial, in order to contact mr. Smith?

Slide 21 - Open question

Which message does Mr. Smith ask you to pass on?

Slide 22 - Open question

Excercise 2

Slide 23 - Slide

Who took the message?
A
Mr Dickens
B
Miss Havisham
C
You

Slide 24 - Quiz

For who is the message?
A
You
B
Mr Dickens
C
Miss Havisham

Slide 25 - Quiz

When did Mr Dickens call the office?
What time and day?

Slide 26 - Open question

When does Miss Havisham have to respond by?
A
Tomorrow
B
Wednesday
C
Friday
D
Today

Slide 27 - Quiz

Which contact details did Mr Dickens leave?
A
telephone number
B
email address
C
telephone number and email address
D
none

Slide 28 - Quiz

Which message was asked to be given to Miss Havisham?

Slide 29 - Open question

Excercise 3

Slide 30 - Slide

Who took the message?
A
Jack
B
Lana
C
Mrs Gold
D
Mr Brands

Slide 31 - Quiz

Who called?
A
Lana
B
Mr Brands
C
Jack
D
Mrs Gold

Slide 32 - Quiz

For who is the mesage
A
Jack
B
Lana
C
Mr Brands
D
Mrs Gold

Slide 33 - Quiz

Which message needs to be given to Mrs Gold?

Slide 34 - Open question

Slide 35 - Video

https://www.youtube.com/watch?v=Nq65EmDpBA0

Slide 36 - Slide

What could the new telefonist do to improve her skills?

Slide 37 - Open question

Assignment 



Easy Business conversation, page 52
Make telephone notes of the two conversations

Slide 38 - Slide