LE11 - ITIL - LES1 - Overzicht

1 / 42

Slide 1: Slide

ICTMBOStudiejaar 3

This lesson contains 42 slides, with interactive quizzes and text slides.

Lesson duration is: 60 min

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

WHAT IS ITIL?

Slide 3 - Mind map

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Slide

WHEN WAS ITIL INTRODUCED?

1970's

1980's

1990's

2000's

Slide 7 - Quiz

Slide 8 - Slide

Slide 9 - Slide

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

WHAT IS OUT-SOURCING?

Slide 13 - Open question

Slide 14 - Slide

Slide 15 - Slide

Slide 16 - Slide

Slide 17 - Slide

DEFINE "(A) SERVICE"

Slide 18 - Open question

Slide 19 - Slide

Slide 20 - Slide

Slide 21 - Slide

WHAT DOES SLA STAND FOR?

Someone Left Already

Service License Application

Service Level Agreement

Special Libraries Association

Slide 22 - Quiz

Slide 23 - Slide

Slide 24 - Slide

Slide 25 - Slide

HAVE YOU EVER DENIED A CUSTOMER BECAUSE OF AN SLA CLAUSE?

YES

DON'T KNOW

Slide 26 - Poll

Slide 27 - Slide

Slide 28 - Slide

Slide 29 - Slide

Slide 30 - Slide

Slide 31 - Slide

Slide 32 - Slide

Slide 33 - Slide

Slide 34 - Slide

WHAT IS THE DIFFERENCE BETWEEN DATA AND INFORMATION?

Slide 35 - Open question

Slide 36 - Slide

Slide 37 - Slide

ACCORDING TO ITIL, HOW ARE ASSETS STORED, MAINTAINED AND MANAGED?

In the memory of the employees

On paper

With On-line documents

Using a database

Slide 38 - Quiz

Slide 39 - Slide

Slide 40 - Slide

Slide 41 - Slide

FEEDBACK?
THINGS YOU LIKED?
THINGS THAT CAN BE
IMPROVED?

Slide 42 - Mind map