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H5 P1 W3 letter of complaint
Basic rules
We do our work when we should
We are silent during explanations and raise our hands for questions
Our phone is in our "zakkie" in our bag
We don't eat, drink, or chew gum in class
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Engels
Middelbare school
havo
Leerjaar 5
This lesson contains
12 slides
, with
interactive quizzes
,
text slides
and
1 video
.
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Items in this lesson
Basic rules
We do our work when we should
We are silent during explanations and raise our hands for questions
Our phone is in our "zakkie" in our bag
We don't eat, drink, or chew gum in class
Slide 1 - Slide
Slide 2 - Video
learning goals
I can write a short letter of complaint.
I can answer questions about a B2 text.
Slide 3 - Slide
recap tenses
Slide 4 - Slide
I have worked here since 2020
A
past simple
B
past continuous
C
present perfect
D
past perfect
Slide 5 - Quiz
Watch out! That car [is driving] very fast!
A
present perfect
B
present continuous
C
past perfect
D
past continuous
Slide 6 - Quiz
Turn the sentence passive:
I am working on my formal letter.
Slide 7 - Open question
Turn the sentence passive:
They have discussed some new rules.
Slide 8 - Open question
Write a letter of complaint
Slide 9 - Slide
Situation
You have ordered a pair of shoes, which were delivered both late and in the wrong colour.
You have tried to call the company, but nobody picked up.
Write a letter of complaint to this company.
Slide 10 - Slide
1. Focus on the most important facts. Don’t give unnecessary/personal background information.
2. Make sure you include:
• the reason for writing (e.g. I am writing to ...)
• what went wrong
• what you would like to happen now.
3. Use passives to be less direct and more formal (e.g. I was served slowly, NOT You served me slowly.)
timer
20:00
Slide 11 - Slide
Slide 12 - Slide
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