H5 P1 W3 letter of complaint

Basic rules
  • We do our work when we should
  • We are silent during explanations and raise our hands for questions
  • Our phone is in our "zakkie" in our bag
  • We don't eat, drink, or chew gum in class
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Slide 1: Slide
EngelsMiddelbare schoolhavoLeerjaar 5

This lesson contains 12 slides, with interactive quizzes, text slides and 1 video.

Items in this lesson

Basic rules
  • We do our work when we should
  • We are silent during explanations and raise our hands for questions
  • Our phone is in our "zakkie" in our bag
  • We don't eat, drink, or chew gum in class

Slide 1 - Slide

Slide 2 - Video

learning goals
I can write a short letter of complaint.

I can answer questions about a B2 text.

Slide 3 - Slide

recap tenses

Slide 4 - Slide

I have worked here since 2020
A
past simple
B
past continuous
C
present perfect
D
past perfect

Slide 5 - Quiz

Watch out! That car [is driving] very fast!
A
present perfect
B
present continuous
C
past perfect
D
past continuous

Slide 6 - Quiz

Turn the sentence passive:
I am working on my formal letter.

Slide 7 - Open question

Turn the sentence passive:
They have discussed some new rules.

Slide 8 - Open question

Write a letter of complaint

Slide 9 - Slide

Situation
You have ordered a pair of shoes, which were delivered both late and in the wrong colour. 

You have tried to call the company, but nobody picked up.

Write a letter of complaint to this company.


Slide 10 - Slide

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:
• the reason for writing (e.g. I am writing to ...)
• what went wrong
• what you would like to happen now.

3. Use passives to be less direct and more formal (e.g. I was served slowly, NOT You served me slowly.)


timer
20:00

Slide 11 - Slide

Slide 12 - Slide