Writing 1

• Engels
• Middelbare school
• havo
• Leerjaar 4

ENGLISH

Writing Class 1

What do you need?

A sheet of paper

Today

Class work 

Explanation writing test

Explanation formal letter writing

On your own

Practise the basics of formal letter writing

Learning Outcome

• I know what the requirements are for a formal letter
• I know that this is a separate test for a grade
• I know this is part of the Cambridge exam 

Explanation writing test

• In week 3
  
• Formal letter/email writing
• 40 minutes
  
• You will write your letter/email on a  sheet for tests
• Use of a dictionary (Dutch-English) allowed
  

Formal letter/email outline

1. Your own address without your name, with the country

  Marinus Postlaan 1

 8264 PB Kampen

 Netherlands

(in an email, you would end with your contact details. That could be email address and phone number)

Formal letter/email outline

2. Date of writing

 

 15 December 2020

 December 15, 2020

 December 15th, 2020

 15th December 2020

All options are correct; the first one is the easiest. Remember to write months with capital letters in English!

Please do not write 15/12/2020!

Formal letter/email outline

3. Subject line

  

 subject: complaint about … / application for …

Do not use capital letters, except when you use names

There is a seperate space for this in your email. During the exam, please do add the subject as mentioned above.

Formal letter/email outline

4. Salutation

 Dear Mr Jones / Mrs Jones, (if you know who you are writing to)

 Dear Sir/Madam, (if you do not know who you are writing to)

• Use capital letters
  
• Never use a first name.
  
• Do not write ‘Mister/Missus’
  
• Always end with a comma
  

Formal letter/email outline

5. Three paragraphs

   

More information later on. But remember to already think of three paragraphs.

Formal letter/email outline

6. Final sentence

 " I look forward to hearing from you soon. "

This is a sentence you can almost always use.

Formal letter/email outline

7. Closure

Dear Mr Jones / Mrs Jones = Yours sincerely

Dear Sir/Madam =  Yours faithfully

Formal letter/email outline

8. Your signature and full name

  [signature]

 Renske van Dijk, student at RSG Wiringherlant

In an email you would add information about yourself after your name. 
Eg. your title at work, contact details (phone/email/address).

Formal letter/email outline

9. If necessary: enclosures 

Encl.: CV 

Encl.: receipt 

https:

Basic rules

Between each new part of your letter you leave a blank line

It is okay to start a letter with “I” in English

Letter of complaint paragraph contents

Paragraph 1: the reason for writing explained in short (I am writing this letter in relation to the complaint I have about ...) 

Paragraph 2: what you have done so far to solve the problem (I have already talked to the store that sold me the item; however, they could not help me any further. / I have already tried to solve the problem myself with the use of the user's manual.) 

Paragraph 3: your expectations; how they can contact you; your hopes (I would like for you to reimburse the repair costs on my account./ You can email me at ... or call me on ... / I hope to hear from you soon. ) 

Practise letter/email of complaint

Write a letter of complaint. 

Follow the instructions. 

Make sure you use the outline example as given earlier this class. 

Assignment 

Situatie 

Je hebt tijdens een bezoek aan Londen een mini-notebook gekocht op 23 juli 2020. Reden: veel goedkoper dan in Nederland. 

Klacht: accu zou volgens de handleiding 6,5 uur moeten werken, maar jouw accu is na 2 uur leeg. Je bent ermee naar een computerzaak geweest; conclusie accu stuk. Bovendien: je hebt in de handleiding gelezen dat er bij de prijs een leren tasje inbegrepen is; zat niet in de doos. 
Je besluit een klachtenbrief/email te schrijven naar:

Morgan Computer, 64 Oxford Street, London WC1A 1AX / [e-mail]

Assignment 

Opdracht

Schrijf een klachtenbrief/email en verwerk de volgende gegevens:

• Vertel wat je wanneer en waar hebt gekocht. (noem winkel, type, prijs)
• Zeg dat je erg teleurgesteld bent: beschrijf klacht
• Noem conclusie plaatselijke computerzaak. Als het nodig is, kunnen ze contact opnemen met deze winkel.
• Zeg dat je in Nederland woont en dus niet even langs kan komen
• Vraag om nieuwe accu en tasje. Andere mogelijkheden: 1. bedrag van tasje en accu op jouw rekening storten. Geef rekeningnummer. 2. Je stuurt notebook op en je krijgt aankoopbedrag + portokosten terug.
• Zeg dat je een kopie van de kassabaan hebt bijgesloten.
• Nog vragen? Ze kunnen je e-mailen op:  jouw emailadres
• Spreek hoop uit dat klacht wordt opgelost. 

What to do? 

Write your letter

Hand in at my desk

= Homework for next class if not finished

End of the class

Today we practised writing a letter of complaint in preparation for the test in week 3 

Next class: review letter of complaint 

Homework: finish letter of complaint