Mastering Beauty Therapy Reception Duties

Mastering Beauty Therapy Reception Duties

In todays session

Aim- To look at reception duties to ensure we are ready to cover reception and take our exam

In today's session we will cover:

Recap reception basics

Explain main communication types needed for reception

Describe client booking process

List the different payment types you could be using

Explain the importance of retailing products and services to clients

What do you already know about beauty therapy reception duties?

Beauty Therapy Reception Duties

Explore the key responsibilities and importance of reception duties in a beauty therapy salon

Common Client Questions

Identify frequently asked questions by beauty therapy clients and discuss appropriate responses.

Scenario 1 - Booking Inquiry

A client comes in to book a treatment.  What information do you need to get from the client to book them in correctly?

Scenario 2 - Treatment Query

A client calls to ask for information about a treatment that you are not familiar with. The Reception assessor is busy with another client. What would you do?

Scenario 3 - Payment Discrepancy

You are

Slide 6: Scenario 4 - Product Recommendation

Discuss a scenario where a client seeks advice on beauty products and recommendations.

Slide 7: Handling Difficult Clients

Explore strategies for managing challenging situations with clients and maintaining professionalism.

Slide 8: Recap and Practice

Summarize the key points covered and provide an opportunity for students to practice handling various scenarios.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.