Unit 7 Business Partner
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Éléments de cette leçon
Slide 1 - Diapositive
Slide 2 - Vidéo
What do you think of the way the flight attendant dealt with the customer?
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Slide 3 - Question ouverte
Slide 4 - Diapositive
Slide 5 - Diapositive
1 Our premium/ 'no-frills' service offers cutsomers extra quality
and features
and features
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Slide 6 - Question ouverte
2. We also offer class/priority boarding so you can board the plane
before other passengers.
before other passengers.
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Slide 7 - Question ouverte
3. His body/business language showed he felt uncomfortable - he
kept moving around.
kept moving around.
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Slide 8 - Question ouverte
4. We like the personal/priority attention we get
from the staff.
from the staff.
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Slide 9 - Question ouverte
5. We finally reached a very satisfactory/satisfied
conclusion.
conclusion.
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Slide 10 - Question ouverte
6. The job is very undemanding/demanding
and stressful, so I get very tired.
and stressful, so I get very tired.
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Slide 11 - Question ouverte
7. They were apologetic/apologise about the mistake and
gave us a free flight.
gave us a free flight.
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Slide 12 - Question ouverte
8. John's handling/handle of the problem was
really good.
really good.
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Slide 13 - Question ouverte
Slide 14 - Diapositive
1. I don't like _____(wait) a long time for someone to
answer the phone.
answer the phone.
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Slide 15 - Question ouverte
2. We can't afford __________(waste) time.
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Slide 16 - Question ouverte
3. We can't avoid ___________(make) changes to
the company structure.
the company structure.
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Slide 17 - Question ouverte
4. They forgot ________(pay) their energy bill last week.
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Slide 18 - Question ouverte
5. Do you remember _______(sign) the contract with the supplier last year?
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Slide 19 - Question ouverte
6. The company agreed __________(refund) customers' money.
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Slide 20 - Question ouverte
7. He failed __________(tell) his boss what he was doing.
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Slide 21 - Question ouverte
8. Joanna didn't want _________(find) a new job.
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Slide 22 - Question ouverte
9. The Phone kept ________(ring) all day.
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Slide 23 - Question ouverte
10. He promised __________(help) me finish the report.
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Slide 24 - Question ouverte
Slide 25 - Diapositive
Sophie was always anxious 1.____travelling.
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Slide 26 - Question ouverte
She usually travelled by train, but was never satisfied 2______the service on them.
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Slide 27 - Question ouverte
Nearly every time she travelled, she complained 3._______the train company.
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Slide 28 - Question ouverte
Slide 29 - Diapositive
Slide 30 - Diapositive
Slide 31 - Diapositive
We think that it's important to have competent staff so I think the first thing we 1. need/ should do is
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Slide 32 - Question ouverte
is brainstorm as many ideas as possible and we 2. want/suggest everyone writes them down.
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Slide 33 - Question ouverte
3. Otherwise/Basically, it's about getting as many ideas as possible.
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Slide 34 - Question ouverte
Then we can see what we all 4 come/ get up with.
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Slide 35 - Question ouverte
5 What/ That we want to do is make sure that we really think through all the ideas before we choose.
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Slide 36 - Question ouverte
Slide 37 - Diapositive
We are 1.sending to thank you and your staff 2.with your help with organising our conference.
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Slide 38 - Question ouverte
I would also like to 3.make this opportunity to thank Ms Anita Freund who was especially 4.unhelpful.
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Slide 39 - Question ouverte
The conference ran very smoothly despite a few initial problems, which your staff 5.handled out very quickly.
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Slide 40 - Question ouverte
Thank you again for all your excellent work and we look forward to working with you again 7. at the future.
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