Differences Between Cabin Crew and Ground Staff

• Engels
• Middelbare school
• vmbo lwoo
• Leerjaar 4

Differences Between Cabin Crew and Ground Staff

Learning Objectives

• Distinguish between the responsibilities of cabin crew and ground staff
• Understand the specific duties of both cabin crew and ground staff in an aviation context

What are the main duties
of Cabin crew and
Ground crew?

Roles and Responsibilities of Cabin Crew

• Responsible for passenger safety and comfort during a flight
• Ensure adherence to safety regulations
• Provide customer service and assistance
• Perform emergency procedures when necessary

What is one of the roles of cabin crew during the landing phase?

1. Entertaining passengers with a dance performance
2. Securing cabin equipment and preparing for a safe landing
3. Preparing a runway for landing
4. Repairing the aircraft's engines

What is the responsibility of cabin crew during turbulence?

1. Serving drinks to passengers
2. Navigating the aircraft
3. Performing acrobatic stunts
4. Ensuring passengers are seated with seatbelts fastened and providing reassurance

Which of the following is a duty of cabin crew before the flight takes off?

1. Selling duty-free items to passengers
2. Conducting safety checks and briefing passengers on safety procedures
3. Designing the flight route
4. Repairing the aircraft

What is the primary role of cabin crew during emergency situations?

1. Contacting their families
2. Assisting passengers in evacuating the aircraft
3. Taking photographs of the emergency
4. Providing first aid to injured passengers

What is one of the main responsibilities of cabin crew?

1. Ensuring passenger safety during the flight
2. Operating the aircraft
3. Cleaning the cabin after each flight
4. Serving meals to passengers

Roles and Responsibilities of Ground Staff

• Manage check-in procedures
• Handle baggage and cargo
• Assist passengers with inquiries and customer service
• Coordinate ground operations for smooth flight departures

What is the importance of ground staff in airport operations?

1. Entertaining passengers during flights
2. Maintaining safety and security standards
3. Ensuring smooth operations on the ground
4. Marketing airline services

What does ground staff do during aircraft turnaround?

1. Cleaning the cabin
2. Refueling the aircraft
3. Piloting the aircraft
4. Preparing meals for passengers

What are the responsibilities of ground staff?

1. Managing in-flight entertainment
2. Handling baggage
3. Flying the aircraft
4. Assisting passengers with special needs

What is the primary role of ground staff?

1. Conducting security screenings
2. Serving food and beverages to passengers
3. Operating the aircraft
4. Assisting passengers with check-in and boarding

Differences Between Cabin Crew and Ground Staff

• Cabin Crew: In-flight responsibilities, passenger safety, and comfort
• Ground Staff: Airport tasks, check-in, baggage handling, customer service

00:55

What is a Jump Seat?

1. A seat that can be moved around the plane
2. A seat for non passengers
3. A baby's cradle seat
4. A seat that kids can play about on

01:21

What does H.O.B. mean?

1. Heads On Broad
2. Heads On Bored
3. Horrible Old Bloke
4. Heads On Board

01:40

''Number One is the most senior'' What does 'Senior' mean in this video?

1. Worked there for years
2. The most experienced and qualified member of the crew
3. A very old person
4. The oldest member of the crew

02:51

How many Cabin Crew per 50 passengers?

1. 4
2. 3
3. 1
4. 2

03:12

Where on the 200 seater plane are the Cabin Crew?

1. 1 and 2 at the front. 3 and 4 at the back
2. 1 and 4 at the front. 3 and 2 at the back
3. 1 and 4 at the front. 3 and 2 at the back
4. 2 and 4 at the front. 1 and 3 at the back

04:51

What is a 'Galley'?

1. A place for art
2. A prep station
3. Where the life vests are stored
4. Hand washing station

05:02

Write down all of the tasks 

as she says them

1 . Get a Pen

2. Some paper

11:29

Ok... Which tasks and
announcements can
you remember?

Write down as many 

duties you can 

1 . Get a Pen

2. Some paper

What are some of the duties
that were mentioned?

Summary

• Cabin crew ensure safety and comfort during flights
• Ground staff manage tasks at the airport
• Both play crucial roles in the aviation industry

Definition List

• Cabin Crew: A team of flight attendants responsible for passenger safety and comfort during a flight.
• Ground Staff: Airport personnel in charge of tasks such as check-in, baggage handling, and customer service.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.