Case 1, 2, 7, 11 Keys, Lost car keys, Appointment with the director, Parking spot reservation

• Lesgroepuur
• MBO
• Studiejaar 1-4

What does 'afspraak' mean in English?

1. appointment
2. schedule
3. visitor
4. delay

What is 'bezoeker' in English?

1. appointment
2. guest
3. client
4. visitor

What does 'vertraging' mean in English?

1. cancellation
2. appointment
3. arrival
4. delay

You have an appointment ...... 8 o'clock.

1. in
2. on
3. at

David: I work ... the reception of a hotel.

1. on
2. by
3. at
4. over

I have to make
... appointment
with Mr Onnink.

1. a
2. an

All new guests have to report ________ the reception first

1. in front of
2. at
3. from
4. between

There's … waiting for you at the reception.

1. anyone
2. somebody
3. some
4. anywhere

Cars must not be parked _________ the reception building.

1. in front of
2. above
3. from
4. between

The appointment is .............

1. on Wednesday
2. on wednesday
3. at Wednesday
4. at wednesday

How should a guard respond to a late call?

1. Confirm visitor's identity
2. Hang up the phone
3. Ask for estimated arrival time
4. Refuse to let them in

Case at the reception desk:

Appointment with the Director

You work as a security guard by PEC BV. You have a shift at the reception desk during the opening hours.

The caller: 

-Good morning, I have an appointment with Mr. de Zeeuw, the director of PEC.

Case at the reception desk:

Parking Spot Reservation

You work as a security guard by PEC BV. You have a shift at the reception desk during the opening hours.

The caller: 

-Good morning, I would like to reserve a parking spot for a visitor who will arrive in an hour.

Case at the reception desk:

The Key

You work as a security guard by PEC BV. You have a shift at the reception desk during the opening hours.

The visitor: 

-Good morning, could you give me the key to room 21?

Case at the reception desk/on the phone:

The Lost Car Key

You work as a security guard by PEC BV. You have a shift at the reception desk during the opening hours.

The caller: 

-Good afternoon, this is Hannah Smith from Business Marketing. I've lost my car keys this morning. I wonder if anyone found them.