Case 5 Stuck in the Elevator

• Lesgroepuur
• MBO
• Studiejaar 1-4

Case (phone)

Stuck in an Elevator

Take a look at the words on the board and translate them

company	appointment	visitor's pass	security guard	unfortunately	colleague
department	waiting room	visible	keys	a note	reserved
parking spot	building	elevator	to be stuck in	technical service	mechanic
director	to connect	secretary	straight ahaed	corridor	to call

Go to Lesson Up and insert the code to log in.

Visitor

1. Bezoek
2. Bezoeker
3. Bezoeken
4. Zoeken

Appointment

1. Afspraak
2. Advies
3. Handtekening
4. Hopelijk

appointment

1. a
2. an

What is a common way to introduce yourself on the phone?

1. Yo, Sarah speaking.
2. Sarah here.
3. Hey, it's me, Sarah.
4. Hello, this is Sarah Smith speaking.

Pronouns:
What is your name? And can you spell _____

1. you
2. it
3. her
4. me

Wat is jouw voornaam?

1. What is you're name?
2. What is your first name?
3. What is your name?
4. Wat is your name?

Translate: "Wat is jouw achternaam?"

1. What's your surname?
2. What is your backname?
3. What is your second name?
4. What is your surname?

How can you politely ask the reason for the call?

1. Why are you calling?
2. Tell me why you're calling.
3. What do you want?
4. May I ask the purpose of your call?

What is a polite way to ask to speak to someone on the phone?

1. Is Mr. Smith there?
2. I want to talk to Mr. Smith.
3. Get Mr. Smith on the phone.
4. May I speak to Mr. Smith, please?

Zou je dat kunnen herhalen, alsjeblieft?

1. Can you speak slower please?
2. Could you repeat that please?
3. Pardon me?
4. I don't understand what you're saying

Wanneer iemand in paniek is, zeg je:

1. What is your name?
2. How old are you?
3. I need you to calm down
4. Where are you?

Watch the short video:

https://www.youtube.com/shorts/7TOPHdnzAYc

What do you think?

How is this person feeling?

Describe your actions.

Think about the information you need from the person.

What do you have to do in this case?

The needed info

Your actions

Role palying.

Stuck in the elevator.

You are a security guard, who works for PEC BV. You work behind a reception desk during the opening hours in the cental hall.