Managing and Supporting Volunteers

Managing and Supporting Volunteers

Learning Objectives

At the end of the lesson, you will be able to effectively support and manage volunteers.
At the end of the lesson, you will have improved communication skills for managing volunteers.
At the end of the lesson, you will be able to apply conflict resolution and problem-solving techniques.
At the end of the lesson, you will know strategies for motivating and retaining volunteers.

What do you already know about managing and supporting volunteers?

Communication skills for managers

Communication Skills: The ability to convey information to others effectively and efficiently.

Conflict resolution and problem-solving techniques

Conflict Resolution: The process of resolving a dispute or a conflict by meeting at least some of each side's needs and addressing their interests.
Problem-Solving Techniques: Methods used to analyze and solve problems and challenges.

Motivating and retaining volunteers

Motivating Volunteers: The act of encouraging volunteers to remain engaged and enthusiastic about their tasks.
Retaining Volunteers: Keeping volunteers committed to the organization or cause over time.

Case study analysis on volunteer management challenges

Practical activities such as case study analysis to apply communication, conflict resolution, and problem-solving skills.

Role play on handling volunteer conflicts

Engage in role play to practice handling volunteer conflicts and applying conflict resolution techniques.

Definition List

Communication Skills: The ability to convey information to others effectively and efficiently.
Conflict Resolution: The process of resolving a dispute or a conflict by meeting at least some of each side's needs and addressing their interests.
Problem-Solving Techniques: Methods used to analyze and solve problems and challenges.
Motivating Volunteers: The act of encouraging volunteers to remain engaged and enthusiastic about their tasks.
Retaining Volunteers: Keeping volunteers committed to the organization or cause over time.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.