Les 12 Service

• Cabine
• MBO
• Studiejaar 1

CABIN TRAINING MBO COLLEGE AIRPORT

YEAR 1

Stages of the flight:

(timetable and preparation)

• briefing
• preflight
• boarding
• departure
• inflight
• arrival/debriefing

Lesson 12:

Service on board

"By the end of this lesson you are able to identify and conduct the various elements of the service on board"

.....But first a knowledge check! 

play.kahoot.it

What do you take service on board to mean? 

• drinks/meals 
• sales
• inflight entertainment
• comfort
• hygiene
• etcetera!

The service provided varies per airline, and per cabin class. Why is this? 

For the following assignment you will research the various services. Each crew will be asked critical questions by the passengers! :-) 

Assignment:

The teacher forms 4 crews. Each crew researches the service provision on the allocated flight.  

• AMS-DXB Emirates First Class 
• AMS-CUN TuiFly economy class 
• AMS-SIN KLM Premium Comfort Class 
• AMS-TFS Transavia 

Consider: paid/free, assortment, form of entertainment, extra services, sales, SPMLs, etcetera!

Question & Answer

Each crew answers questions from the class ('the passengers') 

Service schedule AMS-LAX

• water/towel/earphones
• drinks service
• meal service
• coffee/tea service and pickup
• on-board sales
• movie snack
• drinks service
• 2nd meal service
• coffee/tea service and pickup

Discuss service schedule, how do you know what to do?

What service can you provide to....

• ... a honeymoon couple?
• ... a passenger who exclusively eats halal food?
• ... a passenger travelling with a baby?
• ... a passenger who has a complaint?
• ... a passenger who is extremely tall? 
• ... members of the royal family?

Homework:

In Canvas, complete the assignment for lesson 12. 

See you next week!