Culture map 1. Communicating

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Slide 1: Diapositive
INT1MBOStudiejaar 2

Cette leçon contient 37 diapositives, avec quiz interactifs, diapositives de texte et 2 vidéos.

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Slide 1 - Diapositive

Slide 2 - Diapositive

Slide 3 - Diapositive

The Culture Map
      Exploring cultural differences 




Q: how can we measure 'cultural differences'? 

Slide 4 - Diapositive

The Culture Map

We will be exploring ('measuring') cultural differences, 
looking at 8  dimensions. 

These dimensions will be worked out on a 'map'.  
 
 

Slide 5 - Diapositive

Slide 6 - Vidéo

Slide 7 - Diapositive

Slide 8 - Diapositive

In which dimension is the difference between the Netherlands and Finland the biggest?
A
Deciding
B
Scheduling
C
Persuading
D
Disagreeing

Slide 9 - Quiz

Slide 10 - Diapositive

In which dimension are Finland and Turkey almost the same
A
Communicating
B
Evaluating
C
Leading
D
Disagreeing

Slide 11 - Quiz

Slide 12 - Diapositive

Which country is Russia closest to in sharing a position on most dimensions?
A
Netherlands
B
Turkey
C
Finland

Slide 13 - Quiz

Slide 14 - Diapositive

Talking about culture and etiquette
In small groups, discuss the topics on the cards.
Each student has to cover at least three topics. Ask questions and share as much info as you can.

Slide 15 - Diapositive

What did you learn?

Slide 16 - Carte mentale

1. Communicating 

Slide 17 - Diapositive

Slide 18 - Diapositive

Business case

  • Purchase drill machine
  • Soilmec SR60 from India
  • Date of invoice: Dec. 13th
  • Purchase condition: new     paint, delivered port   within  6 weeks.  
 
 

Slide 19 - Diapositive

Business case
So the machine MUST be shipped by January 25th to Mexico for a job at the airport of Mexico City.
 
Important and vital question (made in person by buyer at closing the deal): "Can you make it in time?"
Answer Indian supplier: "I think we are ok, we do our best"

 
 

Slide 20 - Diapositive

"I think we are ok, we do
our best"
Is this answer a 'low-context'
one or a 'high-context' one?
A
Low context
B
High context

Slide 21 - Quiz

FYI : Mumbai port, February 26th 

Slide 22 - Diapositive

Business case
Answer: "I think we are ok, we do our best"
Indian meant: 'difficult, almost impossible' 
German understood: 'ok', so all fine.  
 
 

Slide 23 - Diapositive

Low context communication 
  •  Precise, detailed and specific
  •  Use of written confirmations ('so we meet for dinner at 20.15 hrs' 
  •  'No means no, yes means yes​' 
  •   'What you see is what you get'
  • ​   Use of contract​s
  •    Mainly in ‘open’ societies, countries with ​a relative short history                      ​(E.g. U.S.A. and  Australia).   
 
 

Slide 24 - Diapositive

High context communication 
  •  Not specific, reading & listening between the lines
  •  Assumptions ( 'dinner will be around 20.00 or so, as usual, I reckon' )
  •  'Yes' means ' yes', and sometimes it means ' no' as well'
  •   A handshake to close a deal; 'a man a man, a word a word
  •   Mainly in ‘closes’ societies, countries with ​a relative long history ​                      (E.g. Japan and Iran).   
 
 

Slide 25 - Diapositive

The image shows
closing a deal in a:
A
Low context country
B
High context country

Slide 26 - Quiz

Slide 27 - Vidéo

In which way is Sandra Bullock communicating:
A
In a low context way
B
In a high context way

Slide 28 - Quiz


Mr. Díaz is a Spanish manager working in a plant in China. 
It is Friday and he received a call from an important client who likes to visit the plant on Sunday to see the production of a product in which he is interested to buy. 
Mr. Díaz is going to ask Mr. Chen if he can attend to this visit. 
 
 

Slide 29 - Diapositive

Slide 30 - Diapositive

Will Mr. Chen be working/receiving the client for a moment on Sunday?
A
Yes, of course
B
No way!

Slide 31 - Quiz

Work in progress
Please confirm  your group’s choice of a 3rd (Non-EU) country  to compare with ‘our own countries’. ​E.g.: U.S.A / China / Russia / Saudi Arabia / Brazil / Mexico/ Australia. ​

Twinspace:  visit Assignment 2-1 Communicating- ‘Low Context ​
vs High context’  for more background information as well as for  ​
a default ‘8 scales’ Excel sheet you can use as a tool. ​




Slide 32 - Diapositive

Slide 33 - Diapositive

Slide 34 - Lien

Research cultural etiquette 
Choose one (European) country from the list.
Read about the cultural etiquette of that country.
Present it to your fellow students in a two-minute presentation.
http://www.ediplomat.com/np/cultural_etiquette/cultural_etiquette.htm 

Slide 35 - Diapositive

In which way is Sandra Bullock communicating:
A
Low context
B
High context

Slide 36 - Quiz

Giving feedback in the U.K. is rather:
A
Direct
B
Indirect

Slide 37 - Quiz