1.3 IATA Levels of Service

• Aviation
• Further Education (Key Stage 5)

Wednesday 5th February 2025

Recap over last week 

Finish 1.1 

Start 1.3

What is the busiest airport in Europe?

1. Frankfurt Airport
2. Amsterdam Schiphol Airport
3. Paris Charles de Gaulle Airport
4. London Heathrow Airport

Which airport is located in north east China?

1. Beijing Capital International Airport
2. Tokyo Narita International Airport
3. Shanghai Pudong International Airport
4. Hong Kong International Airport

Which airport serves the most international passengers?

1. John F. Kennedy International Airport
2. Dubai International Airport
3. Singapore Changi Airport
4. London Heathrow Airport

What is the primary hub for Delta Airlines?

1. Heathrow Airport
2. Chicago O'Hare International Airport
3. Hartsfield-Jackson Atlanta International Airport
4. Tokyo Haneda Airport

Which airport is the busiest in the world?

1. Los Angeles International Airport
2. Beijing Capital International Airport
3. Dubai International Airport
4. Hartsfield-Jackson Atlanta International Airport

1.3 IATA Levels of Service

1.3- Describe levels of service inside the terminal.

Describe how IATA Levels of Service (LoS) contribute to creating a positive and efficient travel experience for passengers within the airport terminal.

Your description should include passenger experience and comfort factors. in terms of:

• Space – e.g -square metres per passenger in the check in queue

• Maximum queueing time and seating for: - departures / arrivals halls

• Check-in area including self-service kiosks, bag drop desks/units and traditional check-in desks

• Security control

• Gate areas / departure lounges

• Baggage reclaim

• Immigration

• Customs

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Space 

e.g -square metres per passenger in the check in queue

Maximum queueing time and seating

departures / arrivals halls

Check-in area 

Time 

Self service =

1-2 min Boarding pass and tagging

1-5 min Bag drop

Check in desk - 10-20 min

Space 

LoS - 1.3 - 1.8 m squared

Security 

 Time 

5-10 mins 

Space 

1.0 - 1.2 metres squared

Gates/departure lounges 

Baggage reclaim

Immigration 

Customs