A phone call from a customer
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La durée de la leçon est: 60 minÉléments de cette leçon
Slide 1 - Diapositive
What does the following word mean:
delivery confirmation
delivery confirmation
Slide 2 - Question ouverte
What does the following word mean:
an invoice
an invoice
Slide 3 - Question ouverte
What does the following word mean:
an exception
an exception
Slide 4 - Question ouverte
What does the following word mean:
a regulation
a regulation
Slide 5 - Question ouverte
What does the following word mean:
to appreciate
to appreciate
Slide 6 - Question ouverte
What does the following word mean:
Supplier
Supplier
Slide 7 - Question ouverte
What does the following word mean:
Customer
Customer
Slide 8 - Question ouverte
Slide 9 - Lien
The delivery hasn ’ t arrived yet.
A
True
B
False
Slide 10 - Quiz
Andrea is having cash flow issues and needs a payment extension.
A
True
B
False
Slide 11 - Quiz
Andrea usually asks for an extension of the payment terms.
A
True
B
False
Slide 12 - Quiz
Andrea has a new order to place, even bigger than the last one.
A
True
B
False
Slide 13 - Quiz
Junko can extend the payment terms on the last order to 60 days
A
True
B
False
Slide 14 - Quiz
Junko will send Andrea an email confirmation.
A
True
B
False
Slide 15 - Quiz
The supplier says
The customer says
Let me see what I can do.
You’ll really be helping us.
I need a favour.
I promise this won’t become the norm.
I’m not sure if I can do that.
I’m happy to help you.
I appreciate your help.
Slide 16 - Question de remorquage
Do you ever do favours or make exceptions for important customers?
