A phone call from a customer

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Slide 1: Diapositive
EngelsMBOStudiejaar 2

Cette leçon contient 18 diapositives, avec quiz interactifs et diapositives de texte.

time-iconLa durée de la leçon est: 60 min

Éléments de cette leçon

Welcome back!

Slide 1 - Diapositive

What does the following word mean:
delivery confirmation

Slide 2 - Question ouverte

What does the following word mean:
an invoice

Slide 3 - Question ouverte

What does the following word mean:
an exception

Slide 4 - Question ouverte

What does the following word mean:
a regulation

Slide 5 - Question ouverte

What does the following word mean:
to appreciate

Slide 6 - Question ouverte

What does the following word mean:
Supplier

Slide 7 - Question ouverte

What does the following word mean:
Customer

Slide 8 - Question ouverte

Slide 9 - Lien

The delivery hasn ’ t arrived yet.
A
True
B
False

Slide 10 - Quiz

Andrea is having cash flow issues and needs a payment extension.
A
True
B
False

Slide 11 - Quiz

Andrea usually asks for an extension of the payment terms.
A
True
B
False

Slide 12 - Quiz

Andrea has a new order to place, even bigger than the last one.
A
True
B
False

Slide 13 - Quiz

Junko can extend the payment terms on the last order to 60 days
A
True
B
False

Slide 14 - Quiz

Junko will send Andrea an email confirmation.
A
True
B
False

Slide 15 - Quiz

Sleep de juiste uitspraak naar de juist persoon.
The supplier says
The customer says
Let me see what I can do. 
You’ll really be helping us. 
I need a favour. 
I promise this won’t become the norm. 
I’m not sure if I can do that. 
I’m happy to help you. 
I appreciate your help. 

Slide 16 - Question de remorquage

Do you ever do favours or make exceptions for important customers?

Slide 17 - Carte mentale

Slide 18 - Diapositive