SEPT - ENG 1

Les 1 
Engels

Een klant ontvangen
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Slide 1: Diapositive
EngelsMBOStudiejaar 1

Cette leçon contient 15 diapositives, avec quiz interactif, diapositives de texte et 2 vidéos.

time-iconLa durée de la leçon est: 60 min

Éléments de cette leçon

Les 1 
Engels

Een klant ontvangen

Slide 1 - Diapositive

Would you allow someone else to treat you in a disrespectul or  bad way?
What does (mutual) respect mean to you?

Slide 2 - Diapositive

Have you ever experienced bad customer service?

Slide 3 - Diapositive

Goals for today:
1. I can respectfully approach somebody.
2. I can use simple English sentences.

Slide 4 - Diapositive

Slide 5 - Vidéo

Today's programme
1. Watching a video about customer service: https://www.youtube.com/watch?v=Zy1h49_L8ME
2. Reading an article and discussion:
  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/
3. Exercise 27 from Can Do
4. Writing an instruction on how to receive a customer 




Slide 6 - Diapositive

What's going on?
What's going on during the 1st part of the video ? How does the employee treat the customer ? What's her facial expression, intonation of her voice etc? 
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What's going on during the 2nd part of the video? Are there more positive moments compared to part 1?



Slide 7 - Diapositive

Slide 8 - Vidéo

Slide 9 - Lien

How to greet a customer 
Write down 5 pieces of advice from the article you've just read. Are you done? Discuss with your classmates. Share your ideas. 

Slide 10 - Diapositive

Slide 11 - Diapositive

Ideal customer experience
Write a story on what the ideal customer experience looks like. You can use real life examples or use your fantasy. (300 words approx).

Slide 12 - Diapositive

Slide 13 - Lien

What have we learned today?

Slide 14 - Question ouverte

QUESTIONS?

Slide 15 - Diapositive