Receiving Customers (Servicemedewerker)

• Engels
• MBO
• Studiejaar 1

 Engels

Een klant ontvangen

1. Would you allow someone else to treat you in a disrespectul or  bad way?

2. What does (mutual) respect mean to you?

Have you ever experienced bad customer service?

Goals for today:

1. I can respectfully approach somebody in English.

2. I can use simple English sentences.

Today's programme

1. Watching a video about customer service: https://www.youtube.com/watch?v=Zy1h49_L8ME

2. Reading an article and discussion:

  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/

3. Writing an instruction on how to receive a customer 

What's going on?

(watch the video on the next page & answer the following questions)

1. What's going on during the 1st part of the video ? How does the employee treat the customer ? What's her facial expression, intonation of her voice etc? 

2. What's going on during the 2nd part of the video? Are there more positive moments compared to part 1?

5 Ways to Properly Greet a Customer

1. Go to: Reading an article and discussion:

  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/

2. Read the article

3. Write down 5 pieces of advice from the article you've just read.

4. Discuss with your classmates. Share your ideas. 

Ideal customer experience

• Write a story, in English, on what the ideal customer experience looks like. 
• You can use real life examples or use your fantasy. 
• (300 words approx).

What have we learned today?

QUESTIONS?