M3.1 les 2

• Luchtvaart
• MBO
• Studiejaar 1

Chapter 1.5

Japanese culture/what are we going to do?

• Japanese culture
• we watch a short video about Japan
• route dedicated service RDS
• in small groups you do research on Japan 

Route dedicated service RDS

• On flights to Japan, among others, an airline serves special local dishes, this is called RDS (route dedicated service).
  
• The passenger then has the choice between a Western or Japanese meal.
  
• On these flights, special Japanese green tea is also served from special teapots.

Assignment:

• form groups of 4/5 and make a presentation about Japan lasting about 3 minutes
• Through a presentation, creatively show your ideas of what you can do during your free time in Tokyo. 
• Think about something cultural, an original restaurant and something sporty
• In general, people in Japan do not speak English very well. Look for Japanese words together that could be useful during this short stay in Japan

Assignment continued

Criteria:

• Your presentation is creative
• You show good cooperation
• Clear overview of activities you can do in Tokyo
• Five Japanese words are well explained and you give tips on how to learn them 

Homework

For next week, watch

2 videos shown on page 21.

 

What did you see about Japanese culture?

Thema 2 

Welcome on board

Welcome on board

Theme 2

• safety and security
• role of host/hostess
• top service

By the end of this lesson, you will be able to:

• understand and recognise components of the preflight check and security check;
• have knowledge of actions in case of anomalies/irregularities;
• identify the importance of a first impression;
• identify your own role as an airline service provider;
• state what empathy is (what is your empathy?);
• describe what qualities you have as a host/hostess;
• what exactly is ‘top service’.

Chapter 1: safety & security checks

• Your most important job as a cabin crew?
• You are responsible for passenger safety!
• Unsafe situation? The crew solves it (where possible)!
• Material (equipment) is available on board for this purpose.
• This equipment will have to be checked for presence and condition before take-off.

What flight safety equipment do you expect to find on board?

Preflight checklist

• on the left, you can see the name of a particular ‘safety equipment’
  
• on the right, you can read exactly what to check.
  
• these materials are always in a fixed place on board.
  
• As a CA, you need to know where they are (by means of a layout). 

• doghouse: kind of drawer, often behind a back row of seats
  .
• coat room: for coats, but often also safety equipment

• hier kun je jassen ophangen, maar ligt ook vaak equipment

• in the front/rear luggage bin is often equipment

• hierin bevindt zich meestal alleen catering equipment

• near your crewseat is where most of the equipment is!

• this is the workplace of the (senior) purser, with many emergency buttons

What ‘suspicious’ items would you check the cabin for?

What ‘suspicious’ items would you check the cabin for?

dusss.. 3 checks:

1. de flight safety check (equipment)
2. de security check (suspicious items)
3. de catering check (sufficient meals) 

Role-playing: safety equipment, for what?

• we will do a short role-play in the mock-up
• consider the class in the room next door
• form pairs
• handle the materials carefully
• try to play the role-play as real as possible
• briefly reflect on your role-play afterwards 

What will you do?

• You may choose from 3 cases (page 26 of the reader)
• You play the role-play in pairs
• Make sure you know what equipment you need and where it is beforehand
• Switch roles and choose another case
• Reflect on your role-play: how did you like it? 

Reflection on role-playing:

1. what was your case study?
2. how did you fulfil it?
3. what did you think went well?

Volgende week?

2.2 De eerste indruk

2.3 Topservice en empathie aan boord

Begin van Thema 3 

Jouw passagiers