Qu'est-ce que LessonUp
Rechercher
Canaux
Connectez-vous
S'inscrire
‹
Revenir à la recherche
IAS M3.1 theme 1
1 / 50
suivant
Slide 1:
Diapositive
Engels
MBO
Studiejaar 1
Cette leçon contient
50 diapositives
, avec
quiz interactifs
,
diapositives de texte
et
5 vidéos
.
Commencer la leçon
Partager
Imprimer la leçon
Éléments de cette leçon
Slide 1 - Diapositive
All the chapters that belong to Theme 1
Theme 1:
before your flight
Chapter 1:
service
Chapter 2:
fit to fly
Chapter 3:
CA and your social life
Chapter 4:
Your schedule
Chapter 5:
Sign in & briefing
Chapter 6:
Japanese culture
Slide 2 - Diapositive
Which "hats" do you wear as an aviation service provider?
Slide 3 - Carte mentale
The different hats of an aviation service provider:
safety professional
firefighter
police officer
psychologist
entertainer
childcare provider
social worker
etc....
Slide 4 - Diapositive
Slide 5 - Vidéo
Pick two moments that stuck with you, and why?
Slide 6 - Question ouverte
Slide 7 - Vidéo
Pick five items that took you by surprise
Slide 8 - Question ouverte
Roleplay
Together, come up with an interesting
situation
.
It has to be related to
hospitality
(shop, airplane, restaurant, etc).
1 plays the
customer
+ 1 plays the
service provider
The service provider
makes mistakes on purpose
(but subtle).
The customer
responds
(how does it make you feel?).
Other students will
reflect
on the things that didn't go well (be kind!)
Afterwards you will roleplay the same situation but
you act like you should
!
Slide 9 - Diapositive
basic service provision
good service provision
You respond to passengers' questions.
You listen to passengers' questions, repeat the question and try to come up with a solution together and ask follow-up questions.
You nod in a friendly way when a passenger looks at you.
You demonstrate an open mind and an open attitude, you approach a passenger as soon as you notice that the passenger is looking at you.
You calmly wait until a passenger approaches you.
As soon as passengers embark, you repond proactively when you notice that a passenger could use your help.
Slide 10 - Diapositive
Slide 11 - Diapositive
Slide 12 - Diapositive
What is fit to fly?
Slide 13 - Carte mentale
www.nti.nl
Slide 14 - Lien
Medical check
what will be checked?
Your eyes
Blood
Vaccinations
Approval to fly
Slide 15 - Diapositive
Flying and stress
Positive and negative stress - difference?
Causes of stress in daily life:
Work:
Working together, career, schedule, customers.
At home:
Relationship, family, changes in your life
Slide 16 - Diapositive
Positive stress talk page 13
What makes you stressed?
Slide 17 - Diapositive
How can you recognise stress?
Emotional symptoms
Irritated/sensitive
Difficulty relaxing
Feeling bad/alone/depressed
Physical symptoms
Low energy
Headache, stomach ache
Pain, muscle pain
Chest pain
Cognitive symptoms
Forgetfulness
Difficulty focusing
Poor Judgement
Slide 18 - Diapositive
Fit to fly
Eating
Drinking
Sports and Exercise
Sleeping and relaxing
Slide 19 - Diapositive
When do you call in sick?
Slide 20 - Question ouverte
What happens when you call in sick?
The airline has to find someone else to cover for you;
they will call someone from standby;
some companies have home or airport standy;
this colleague needs to be at Schiphol within an hour;
your roster will be cleared and this might effect your entire month.
Slide 21 - Diapositive
Would you call in sick when you have a cold?
A
yes
B
no, having a cold doesn't mean you're sick
C
only if I can't clear my ears
Slide 22 - Quiz
Slide 23 - Vidéo
Group assignment:
Think about the following situations, will you be allowed to fly?
pregnancy
after a visit to the dentist
use of medicine
(cough sirup, sleep medication, drugs)
use of alcohol
after donating blood
stress
diving
tropical diseases
Slide 24 - Diapositive
Group assignment:
possible answers
pregnancy
: no, some airlines until 12 weeks
after a visit to the dentist
: be careful with root canal and medication
use of medicine (cough sirup, sleep medication, drugs)
: drugs is a big no! Also, be careful with antihistamines
use of alcohol
: stop drinking 10 hours before the flight, don't be drunk 24 hours before the flight
after donating blood
: you cannot fly for 24 hours
stress
: negative impact on how you operate
diving
: 48 hours before and after flying
tropical diseases
: be cautious!
Slide 25 - Diapositive
Slide 26 - Vidéo
Slide 27 - Diapositive
Hoofdstuk 3 CA and your social life
Leisure time
Life as a CA has quite an impact in your personal and social life
You can make a request for a flight 6 weeks in advance.
For a wedding you want to attend or a certain flight you want to have.
Slide 28 - Diapositive
On which kind of days would you REALLY LIKE to have days off?
Slide 29 - Carte mentale
Can you name a few apps that you could use to prepare your flight?
Slide 30 - Carte mentale
Tips:
Google Maps
Tripadvisor
Facebook groups (KLM: Blue Planet)
Currency apps
Google Translate
Website: WikiPedia!
Slide 31 - Diapositive
How to prepare for flights
professionally
?
You know where you are going:
Tokyo!;
you check the company Ipad and know what your working position will be;
you can check the loads a few days before the flight;
you check who your colleagues are;
watch videos on the Ipad about the Japanese culture;
find some useful phrases in Japanese.
Slide 32 - Diapositive
Class assignment:
find the fastest way to get to Schiphol on December 5th:
from
train
station Zwolle
from a friend's place in
Zandvoort
(Van Lennepweg)
from your aunt's place in
Amsterdam
(Elzenhagensingel / Amsterdam North)
find out when you are doing a:
morning flight (
05.30
reporting time Schiphol)
evening flight (
20.05
reporting time Schiphol)
Slide 33 - Diapositive
Slide 34 - Diapositive
Questions
How long is the layover in Prague?
Where is this person on November 2nd?
Find out which cities are the following IATA-codes: LYS, JNB, CUR and WAW?
What do you think RV means?
Slide 35 - Diapositive
Slide 36 - Diapositive
The phases of a flight
In this module we will discuss phase 1 until 4:
Briefing
Preflight
Boarding
Departure
Slide 37 - Diapositive
https://www.youtube.com/watch?v=HaNAD_oyTi4
passport check
drop luggage
grab day money
possibly pick up extra material
pursers can prepare briefing
briefing
Slide 38 - Diapositive
Company Ipad:
Details will upload 2 days ahead of time.
Make sure you are up-to-date.
Slide 39 - Diapositive
P.I.L.=
Passenger Information List
The purser receives this at the gate
Up-to-date information about passengers
Birthdays, VIPs, frequent flyers, UMs, special meals, staff travellers, etc.
Slide 40 - Diapositive
Seatplan
Where are the
emergency exits?
Where are the
galleys
?
Where are the
toilets
?
Slide 41 - Diapositive
Seatplan
Where are the:
Emergency exits
?
Galleys
?
Toilets
?
Slide 42 - Diapositive
Reading the CAML:
CAML = Crew Assignment Movement List
Flight number, date, stretch, registration, gate.
Time crew needs to be on board.
Boarding time pax, departure time, flying time, time difference.
Configuration (how many seats are in which class?)
Total pax (how many seats are occupied?
Slide 43 - Diapositive
Assignment CAML
Page 22 (only outbound)
Flight details:
KL 1033
2 december 2023
AMS - LHR
PH-BXV
D51
Times:
time on board crew: 9:50
boarding time pax: 10:30
departure time: 11:00
flying time: 1 hour
time difference: -1
Slide 44 - Diapositive
The briefing (pg. 21)
Welcome and check
Read the CAML (Crew Assignment Movement List)
Introduction round
Discuss passengers and service
Flight safety questions
Quick peptalk and questions
Slide 45 - Diapositive
Roleplay briefing
Form groups of 4-5 students
Use the CAML on page 22
Use the briefing example from page 21
Pick someone who is the purser
Roleyplay the briefing
Slide 46 - Diapositive
Chapter 6: We are going to Tokyo!
Slide 47 - Diapositive
Route dedicated service RDS
On flights to Japan, airlines serve local dishes. We call this a RDS (route dedicated service).
The passenger can choose between a Western or a Japanese dish.
Special Japanese tea is served in Japanese teapots.
Some airlines schedule extra Japanese crew on these flights.
Slide 48 - Diapositive
Slide 49 - Vidéo
Assignment
Form groups of 4-5 students and prepare a 3-minute presentation (minimum of 3 minutes, maximum of 5 minutes).
What can you do during your free time in Tokyo?
Include something cultural and something sporty (minimum of three activities and also incluse minimum of one restaurant).
Come up with a few Japanese words that are useful to learn before this trip.
Be creative and use some photographs or pictures.
Slide 50 - Diapositive
Plus de leçons comme celle-ci
M3.1 les 3 Mettina
Mars 2024
- Leçon avec
30 diapositives
Luchtvaart
MBO
Studiejaar 1
1LV2
il y a 12 jours
- Leçon avec
21 diapositives
Luchtvaart
MBO
Studiejaar 4
M 3.1 IAS les 1 nieuw
Novembre 2024
- Leçon avec
50 diapositives
Luchtvaart
MBO
Studiejaar 1
IAS M3.1 theme 4
Novembre 2023
- Leçon avec
32 diapositives
Engels
MBO
Studiejaar 1
Lesson 4 Executive Functions (U)
Septembre 2024
- Leçon avec
25 diapositives
par
Onderwijscentrum Opnij
Studievaardigheden
Middelbare school
mavo, havo, vwo
Leerjaar 1-6
Onderwijscentrum Opnij
Assessment in LessonUp
Août 2023
- Leçon avec
22 diapositives
par
LessonUp Academy
LessonUp
HBO
Studiejaar 1
LessonUp Academy
M3.1 les 2
il y a 28 jours
- Leçon avec
28 diapositives
Luchtvaart
MBO
Studiejaar 1
boarden en safety instapproces
Mai 2023
- Leçon avec
40 diapositives
Luchtvaart
MBO
Studiejaar 1